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[Branched from Trouble With Adobe Support]

New Here ,
Mar 14, 2020

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I AM HAVING EXACTLY THE SAME ISSUE.  

THIS IS A DISGRACE.

I HAVE BEEN FLEECED OUT OF OVER $1000 USD BECAUSE OF CREATIVE CLOUD log-in issues.  Each time i get a support email.  each time promise to get a call back. each time promise to get refund.  each time nothing.

Are there any other regulatory bodies we can report this to? 
beginning to feel like Adobe are scamming customers - perhaps time to short stock???? very worrying. 

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[Branched from Trouble With Adobe Support]

New Here ,
Mar 14, 2020

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I AM HAVING EXACTLY THE SAME ISSUE.  

THIS IS A DISGRACE.

I HAVE BEEN FLEECED OUT OF OVER $1000 USD BECAUSE OF CREATIVE CLOUD log-in issues.  Each time i get a support email.  each time promise to get a call back. each time promise to get refund.  each time nothing.

Are there any other regulatory bodies we can report this to? 
beginning to feel like Adobe are scamming customers - perhaps time to short stock???? very worrying. 

Topics

Creative Cloud

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205

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Adobe Community Professional ,
Mar 14, 2020

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I'ts not polite to hijack other people's threads.  I have branched this to a new topic for you.

What is your Adobe Case number please?

 

Nancy O'Shea, ACP
Alt-Web.com

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Adobe Community Professional ,
Mar 14, 2020

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Hi

When and where did you purchase your license? You may need to contact the reseller in Bahrain where you purchased about your billing issues.

https://adobedealreg.secure.force.com/PartnerSearch?lang=en

 

What happens when you try to log in to Creative Cloud? If you get an error message, please tell us what it is.

~ Jane

 

 

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New Here ,
Mar 15, 2020

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Hi Nancy.
I have so many.

they keep on getting closed for no reason.

it is really shocking.

 

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New Here ,
Mar 15, 2020

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I am really at a loss for what to do and am shocked that Adobe can treat customers in this way.

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New Here ,
Mar 15, 2020

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Please tell me what i can do - Adobe are very fast to close cases without any resolution.  My email address is [email address removed by moderator].  from this data alone they should be able to track my cases.  I am now out of pocket by over $1500 USD.  Do I have to complain outside of Adobe to find a resolution to this matter? If so, I will.

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New Here ,
Mar 15, 2020

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Really shocking service.....so now they closed three of my four cases even though no one called me to confirm that my case was closed / issue was resolved?!  What is going on??????

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Adobe Community Professional ,
Mar 15, 2020

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1. This is a user-to-user forum, not Adobe support. We are unpaid volunteers and fellow product users like you.

2. We still have no idea what your problem is.

3. We don't have access to your account.  Only Adobe staff have access to that information.

 

===============

PS I have merged your posts from the other thread which you hijacked to this new topic.  To avoid further confusion, please stop posting there and confine your replies to this discussion. 

https://community.adobe.com/t5/get-started/branched-from-trouble-with-adobe-support/m-p/10982608?pag...

 

Thank you.

 

Nancy O'Shea, ACP
Alt-Web.com

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