Can't install application on my second computer

[davido42175121]

hello everybody. I want to install the adobe application on my second computer, my macbook pro but i can't. they make me download a dmg files and then when i open it for intall the application, nothing happen. On my Imac i just intall the application on the creativ cloud and everything is ok. Somebody have a answer ? thanks you

[Test Screen Name]

Opening a DMG never installs anything, by design.

Who makes you download a DMG file, exactly? What is it called?

[davido42175121]

adobe make me download a dmg file. When i open it, i see the adobe application with 'installer" just below but nothing open it

[Test Screen Name]

What do you mean "Adobe"? Are you following advice from support? From a web page (which one)? From an email? We want to know who "made you" download it. Also, what is it called, exactly, please. The DMG, I mean, not what is in it. Also, and I'm sorry I forgot to ask, WHICH application exactly? Adobe have over 100 of them!

[davido42175121]

it's when i go to creativ cloud. i put three picture on my answer like this you can i see what im talking about. i want application like photoshop aftereffect etc. Its all the same. they make me download a file and after this i can't install 

[davido42175121]

[Test Screen Name]

Thank you, I understand now where we are. What happens when you double click the Creative Cloud Installer? If you get a message, please share it.

[davido42175121]

Nothing is happening. On my Imac everything is ok it's not like this. But i want to get the apps on my mackbook pro and it's like this.

[Test Screen Name]

Ok, we need to find out why it isn't working. Try a right click on the Install file and choose Open. Does anything happen?

[davido42175121]

yes nothing happen 

[davido42175121]

when i was trying the test version for the first time, it happen the same thing. I have contacted the adobe support and they send me a special link and it working

[davido42175121]

hello. so do you know the problem ? 

[Test Screen Name]

2 days ago you told us it was working. So everything is good?

[davido42175121]

no sorry i was talking about when i try the free version it happen the same thing but Adobe support send me a link and it was working. Adobe support now don't response. So im blocked on my macbook pro with this problem.