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Can't install application on my second computer

New Here ,
Apr 04, 2020

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hello everybody. I want to install the adobe application on my second computer, my macbook pro but i can't. they make me download a dmg files and then when i open it for intall the application, nothing happen. On my Imac i just intall the application on the creativ cloud and everything is ok. Somebody have a answer ? thanks you

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Can't install application on my second computer

New Here ,
Apr 04, 2020

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hello everybody. I want to install the adobe application on my second computer, my macbook pro but i can't. they make me download a dmg files and then when i open it for intall the application, nothing happen. On my Imac i just intall the application on the creativ cloud and everything is ok. Somebody have a answer ? thanks you

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Activation, Installation

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Apr 04, 2020 0
Most Valuable Participant ,
Apr 04, 2020

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Opening a DMG never installs anything, by design.

Who makes you download a DMG file, exactly? What is it called?

 

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Apr 04, 2020 0
New Here ,
Apr 04, 2020

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adobe make me download a dmg file. When i open it, i see the adobe application with 'installer" just below but nothing open it

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Apr 04, 2020 0
Most Valuable Participant ,
Apr 04, 2020

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What do you mean "Adobe"? Are you following advice from support? From a web page (which one)? From an email? We want to know who "made you" download it. Also, what is it called, exactly, please. The DMG, I mean, not what is in it. Also, and I'm sorry I forgot to ask, WHICH application exactly? Adobe have over 100 of them!

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Apr 04, 2020 0
New Here ,
Apr 04, 2020

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it's when i go to creativ cloud. i put three picture on my answer like this you can i see what im talking about. i want application like photoshop aftereffect etc. Its all the same. they make me download a file and after this i can't install 

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Apr 04, 2020 0
New Here ,
Apr 04, 2020

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Capture d’écran 2020-04-04 à 20.33.02.pngCapture d’écran 2020-04-04 à 20.42.48.pngCapture d’écran 2020-04-04 à 20.43.06.png

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Apr 04, 2020 0
Most Valuable Participant ,
Apr 04, 2020

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Thank you, I understand now where we are. What happens when you double click the Creative Cloud Installer? If you get a message, please share it.

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Apr 04, 2020 0
New Here ,
Apr 04, 2020

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Nothing is happening. On my Imac everything is ok it's not like this. But i want to get the apps on my mackbook pro and it's like this.

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Apr 04, 2020 0
Most Valuable Participant ,
Apr 04, 2020

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Ok, we need to find out why it isn't working. Try a right click on the Install file and choose Open. Does anything happen?

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Apr 04, 2020 0
New Here ,
Apr 04, 2020

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yes nothing happen 

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Apr 04, 2020 0
New Here ,
Apr 04, 2020

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when i was trying the test version for the first time, it happen the same thing. I have contacted the adobe support and they send me a special link and it working

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Apr 04, 2020 0
New Here ,
Apr 06, 2020

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hello. so do you know the problem ? 

 

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Apr 06, 2020 0
Most Valuable Participant ,
Apr 06, 2020

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2 days ago you told us it was working. So everything is good?

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Apr 06, 2020 0
New Here ,
Apr 06, 2020

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no sorry i was talking about when i try the free version it happen the same thing but Adobe support send me a link and it was working. Adobe support now don't response. So im blocked on my macbook pro with this problem. 

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Apr 06, 2020 0