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can't uninstall applications manager - fix host file

New Here ,
Oct 03, 2015

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Trying to uninstall all my adobe products (so I can do a clean reinstall). I ran all the uninstalls along with the creative cloud cleaner tool, but I can't seem to get rid of the application manager files. The tool won't clean: "Fix Host File".

‌Hi,

If you are unable to uninstall application through cleaner tool, please try steps mentioned below-

Reset the hosts file:

Note: You may have to disable you security software to modify your hosts file.

Windows

  1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
  2. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
  3. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
  4. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
  5. Save and close the file.

Mac OSLog in as an administrator to edit the hosts file in Mac OS.

  1. In a Finder window, choose Go > Go To Folder.
  2. Type /etc.
  3. Select the hosts file and open it.
  4. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
  5. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
  6. Save and close the file.

After trying this run cleaner tool again.

Let us know if this will help!

Regards,

Akanchha

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can't uninstall applications manager - fix host file

New Here ,
Oct 03, 2015

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Trying to uninstall all my adobe products (so I can do a clean reinstall). I ran all the uninstalls along with the creative cloud cleaner tool, but I can't seem to get rid of the application manager files. The tool won't clean: "Fix Host File".

‌Hi,

If you are unable to uninstall application through cleaner tool, please try steps mentioned below-

Reset the hosts file:

Note: You may have to disable you security software to modify your hosts file.

Windows

  1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
  2. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
  3. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
  4. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
  5. Save and close the file.

Mac OSLog in as an administrator to edit the hosts file in Mac OS.

  1. In a Finder window, choose Go > Go To Folder.
  2. Type /etc.
  3. Select the hosts file and open it.
  4. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
  5. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
  6. Save and close the file.

After trying this run cleaner tool again.

Let us know if this will help!

Regards,

Akanchha

TOPICS
Creative Cloud, Installation

Views

34.0K

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Oct 03, 2015 0
Adobe Employee ,
Oct 03, 2015

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‌Hi,

If you are unable to uninstall application through cleaner tool, please try steps mentioned below-

Reset the hosts file:

Note: You may have to disable you security software to modify your hosts file.

Windows

  1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
  2. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
  3. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
  4. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
  5. Save and close the file.

Mac OSLog in as an administrator to edit the hosts file in Mac OS.

  1. In a Finder window, choose Go > Go To Folder.
  2. Type /etc.
  3. Select the hosts file and open it.
  4. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
  5. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
  6. Save and close the file.

After trying this run cleaner tool again.

Let us know if this will help!

Regards,

Akanchha

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Oct 03, 2015 0
New Here ,
May 26, 2016

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Hi, I'm running Mac OS X 10.11.6 and I'm running into the same problem where the host file still appears to be modified. I've tried the steps you've provided and the issue persists, how can I fix it?

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May 26, 2016 2
Community Beginner ,
Sep 02, 2018

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I'm also having the same problem, fixed the hosts file, but still won't remove it in the cleanup app?

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Sep 02, 2018 0
Adobe Community Professional ,
Sep 02, 2018

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You do not state your OS!

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Sep 02, 2018 0
Community Beginner ,
Sep 02, 2018

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macOS High Sierra 10.13.6

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Sep 02, 2018 0
Adobe Community Professional ,
Sep 19, 2018

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OK, there seams nobody willing to take on! Did you solve your problem?

I do not have a MacOS device, so I'm not quite qualified to help.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Sep 19, 2018 0
New Here ,
Nov 14, 2019

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@Abambo

 

Currently running macOS Catalia V 10.15.1

 

I have gone through every possible step in attempt to remove this 'Fix Host File' including completely reseting my hosts file to default settings.  The Adobe Createive Cloud Cleaner Tool simply says '0' entries were fixed and the Fix Host File remains.  There is no solution to this problem currently.

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Nov 14, 2019 0
New Here ,
Nov 27, 2019

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Exactly the same problem for me.  Cant fix the host and cant find the fodler when I type /etc.

Cant install Adobe Suit anymore. Cant work for my client.. 

 

Need an answer asap. 
Thanks

 

Mac OSCatalina 10.15.1 

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Nov 27, 2019 0
New Here ,
Feb 11, 2016

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hi, ive tried this & cant find any adobe entries, just the standard hosts file.

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Feb 11, 2016 0
New Here ,
Feb 20, 2016

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I have the same problem. It can't fix hosts file I'm on OS X 10.11.3

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Feb 20, 2016 0
New Here ,
Jun 10, 2016

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I also have no adobe references in my hosts file and have been unable to reinstall creative cloud for some time. Any help would be greatly appreciated, I don't want to have to lose all of my work and switch to Sketch.

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Jun 10, 2016 1
New Here ,
Jun 24, 2016

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I Have the same problem. Can't fix the host file

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Jun 24, 2016 0