Cancel membership

New Here ,
Apr 26, 2018 Apr 26, 2018

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Hi,

I'm trying to cancel my membership and it doesn't show the option as the costumer service explains to do. I'm trying to contact anyone in the chat support and it is closed or not available at the moment. My membership is about to get renew in these days and I don't want to have it anymore.

Does anyone now what to do?
SOS

Thanks

Paula

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Creative Cloud

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correct answers 1 Correct Answer

Advocate , Apr 26, 2018 Apr 26, 2018
Hi!Are you trying to cancel through your adobe account at accounts.adobe.com? From there, are you clicking on Manage Plan under Plans & Products? There should then be an option to Cancel Plan. Any luck?

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Adobe Employee ,
Apr 26, 2018 Apr 26, 2018

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Moving to Adobe Creative Cloud

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Advocate ,
Apr 26, 2018 Apr 26, 2018

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Hi!

Are you trying to cancel through your adobe account at accounts.adobe.com? From there, are you clicking on Manage Plan under Plans & Products? There should then be an option to Cancel Plan. Any luck?

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New Here ,
May 25, 2018 May 25, 2018

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I’ve log in and seen Plans & Products but it didn’t show option of cancellatIon. What shoul I do?

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Most Valuable Participant ,
May 25, 2018 May 25, 2018

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Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

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New Here ,
Mar 01, 2021 Mar 01, 2021

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Hi there.
I'm unable to cancel my Creative Cloud Free Membership. What I see on the screen doesn't match the instructions posted in various threads. The option "Manage Plan" is not there. 
I tried to speak with Customer Support but I've only being going in circles, I can't find an option to speak with a human being. 
Can anybody help, please? Thanks.

Paula

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