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CC App Won't Shut Down

New Here ,
Dec 03, 2018 Dec 03, 2018

Even though I have disabled it in the control panel, the task manager and uninstalled InDesign CC, I keep getting a popup from the CC ap asking whether or not I wanted to keep or trash app preferences (picture below). Any idea how to stop this from happening as it continues to interrupt what I'm doing every 3-10min. I'm running Window 10 and have answered both yes and no to the question it's asking me. Yet it continues. Thanks in advance for your help.

Chris

Adobe CC Popup.PNG

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Creative Cloud
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correct answers 1 Correct answer

Adobe Employee , Dec 03, 2018 Dec 03, 2018

Chris, was InDesign CC previously installed on this Windows 10 computer?  If so, did you use the process listed in Learn how to download your Adobe Creative Cloud apps to install InDesign CC through the Adobe Creative Cloud desktop application?

What happens if you install InDesign CC?  Do you receive the same prompt to keep preferences?  What changed on the computer prior to you receiving the prompt to remove preferences, Chris?

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Adobe Employee ,
Dec 03, 2018 Dec 03, 2018
LATEST

Chris, was InDesign CC previously installed on this Windows 10 computer?  If so, did you use the process listed in Learn how to download your Adobe Creative Cloud apps to install InDesign CC through the Adobe Creative Cloud desktop application?

What happens if you install InDesign CC?  Do you receive the same prompt to keep preferences?  What changed on the computer prior to you receiving the prompt to remove preferences, Chris?

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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