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Change of Country - MASSIVE FAIL - terrible customer experience

New Here ,
Oct 11, 2020

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Hello, I am a new customer and purchased the Photography Annual Subscription. I live and work in China, but I am British. I transacted on the China page because I wanted to pay using AliPay (my money is in China). My experience has been really really negative and I am out of pocket with no access to the product I have bought.

I got the product Key but when trying to install it was told I could not because my Adobe ID is registered to another country.

I have followed the advice to 'contact support' which I have done. 

Support has told me I need to create another E-Mail account, set up in China to rectify this (I have had one email account for the past 15 years, I should not need multiple ones to appease different companies).

In addition- they cannot refund me (go and talk to the reseller) and advised alternatively to delete the account but 'that will take some time' and 'you will lose all data' (and the product I presume.

I am completely amazed that this is the only solution provided by a technology company, and I'm astounded at the lack of customer support in place, it has left an extremely poor first impression of Adobe.

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Activation, New user

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Change of Country - MASSIVE FAIL - terrible customer experience

New Here ,
Oct 11, 2020

Copy link to clipboard

Copied

Hello, I am a new customer and purchased the Photography Annual Subscription. I live and work in China, but I am British. I transacted on the China page because I wanted to pay using AliPay (my money is in China). My experience has been really really negative and I am out of pocket with no access to the product I have bought.

I got the product Key but when trying to install it was told I could not because my Adobe ID is registered to another country.

I have followed the advice to 'contact support' which I have done. 

Support has told me I need to create another E-Mail account, set up in China to rectify this (I have had one email account for the past 15 years, I should not need multiple ones to appease different companies).

In addition- they cannot refund me (go and talk to the reseller) and advised alternatively to delete the account but 'that will take some time' and 'you will lose all data' (and the product I presume.

I am completely amazed that this is the only solution provided by a technology company, and I'm astounded at the lack of customer support in place, it has left an extremely poor first impression of Adobe.

TOPICS
Activation, New user

Views

22

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 11, 2020 0

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