Creative Cloud Cutting Out

New Here ,
May 17, 2020 May 17, 2020

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I am being bumped out of CC every 3-5 minutes. Each time I have to sign in again. It can shut me out in as little as 2 minutes.

 

Is anyone else having this problem? Does CC quit when wifi signal gets weak?

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New Here ,
May 28, 2020 May 28, 2020

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I was able to temporarily solve this problem by removing all of the adobe certificates (on my PC) with certificate manager. But the next day, same problem and dozens of new certificates.

Does anyone have any ideas about why this is happening?

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New Here ,
Jun 14, 2020 Jun 14, 2020

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I'm having this problem as well. I worked with an agent to solve the issue on my computer for over 3 hours and was told I need to wait for them to call me with a "specialist". One whole week passes, not a single call. I have uninstalled and reinstalled, done every possible measure, but still have the same problem. 

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Adobe Community Professional ,
Jun 14, 2020 Jun 14, 2020

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LATEST

If you're on Windows, ensure you're updated and that Windows Management Instrument (WMI) is working.

See this help article for more details.

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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