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Creative Cloud is telling me that the following updates are available:
Photoshop v22.0.1
Premiere Pro v14.6
After Effects v17.5.1
Media Encoder v14.6
But whether I try to 'Update all' or try to update individually, they all say 'Update Failed.'
I tried restarting the Creative Cloud app, but issue persists.
Can someone suggest a solution please?
So Adobe chat support finally talked me through the solution. I disabled, then uninstalled both my antivirus, and antimalware apps.
Then restarted my Mac, and when I opened Creative Cloud app and tried the updates again, it worked. Once the Adobe apps were finished updating I reinstalled the AV & AM apps. If it happens again, chat support advised contacting the support for both the AV & AM apps, and asking them to setup an exception for the Creative Cloud app.
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MacOSX is up to date. It's not that
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Still no luck with the Adobe Updates on Creative Cloud. Can someone from Adobe help me fix this please?
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So Adobe chat support finally talked me through the solution. I disabled, then uninstalled both my antivirus, and antimalware apps.
Then restarted my Mac, and when I opened Creative Cloud app and tried the updates again, it worked. Once the Adobe apps were finished updating I reinstalled the AV & AM apps. If it happens again, chat support advised contacting the support for both the AV & AM apps, and asking them to setup an exception for the Creative Cloud app.