CS 6 installation problem

New Here ,
Jan 24, 2021 Jan 24, 2021

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Hi everyone!

I have my old CS6 Production Premium which I wanted to reinstall after a hard drive failure (on the same computer). After entering product key I received a message that it's no longer valid.

Could it be that not disactivating the previous installation (on the broken hd) "kept" my licence active (I had part of the CS6 also installed on another computer, so two possible licences were used)?

Is there any way to fix it now?

 

Many thanks to whoever can help!

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Activation

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Most Valuable Participant ,
Jan 24, 2021 Jan 24, 2021

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jan 24, 2021 Jan 24, 2021

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Hi! 

Thanks a lot for your help. However I have trouble finding the chat - I cannot see the icon you described anywhere. Is it possible it moved somewhere or was removed for good? 

Is there any oter way to contact the support (I myself haven't found any).

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Adobe Community Professional ,
Jan 24, 2021 Jan 24, 2021

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Once you've signed in, can you see this Chat icon at the bottom RHS of the screen?

 

adobe-chat-icon.png

 

If not, can you post a screenshot of what you do see?

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New Here ,
Jan 24, 2021 Jan 24, 2021

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Sure, here's the screenshot. No chat to be found... 

wild_strawberry_0-1611535308466.png

 

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Adobe Community Professional ,
Jan 25, 2021 Jan 25, 2021

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Is your browser blocking popups?

What time of day are you trying? Where are you located?

I get the icon.

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Adobe Community Professional ,
Jan 25, 2021 Jan 25, 2021

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Alternately, phone customer service M-F during normal business hours and ask for an activation count reset and nothing more.  
https://helpx.adobe.com/contact/phone.html

NOTE 1: CS6 is discontinued and unsupported.  Use at your own risk.

 

NOTE 2: Creative Suite installers won't work on macOS Sierra, High Sierra or Mojave without terminal workarounds. See the help article below.
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

NOTE 3: Creative Suite WILL NEVER run on Catalina or Big Sur. Either downgrade your macOS, set-up a virtual machine or get all new, 64-bit software.

https://www.adobe.com/creativecloud/plans.html

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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