CS6 Installation Failed

Report · Jan 16, 2017

I have an installation disk and serial code purchased 3 years ago in college that is still valid. I got a new laptop and am trying to re-install the suite. After 20 minutes installing, the installation stops and tell me "Adobe Genuine Software Verification Failure: This product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit." How can I verify my serial code and finish installing?

Report · Jan 16, 2017

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

Report · Jan 17, 2017

Hey John,

I'm running the program on a Macbook Pro, that is using macOS Sierra Version 10.12.1. I have full read/write permissions on my account as well.

I also tried to download the installation driver for cs6 design suite from the adobe site, and when I would open it to run the installation, it would say a file is missing so it could not perform the installation. The adobe installer wouldn't even pop up.

Thank you for your quick answer. Hopefully they can fix these odd issues soon.

Report · Jan 20, 2017

Hi Laurent98906676,

Thanks for sharing the details, there are specific set of instructions to be followed on MacOS Sierra 10.12 while installing CS6 applications on it. Please check this link:- Installing Creative Suite on macOS 10.12 (Sierra) and feel free to update the results.

Thanks.

Report · Jan 23, 2017

I followed the step by step instructions, and it still gave me this window right before it finished installing. I'm unsure why it thinks it's counterfeit.

Report · Jan 24, 2017

Hi Laurent98906676,

This error Adobe Genuine Software Validation Failure appears when there are issues with Adobe Application Manager, for more information you may check:- Warning: "Adobe Genuine Software Validation Failure..." in Windows.

As you are using MacOS, I would request you to use cleaner tool and remove Adobe Application Manager, please try solution 2 from this link:- "Failed to install" error received when installing Adobe Creative Cloud desktop app and reinstall CS 6 using the link that I have mentioned in my previous post.

Feel free to update this discussion with the results.

Thanks.