So... this is all over the internet but no solutions have worked for me. Creative Cloud Desktop App only displays a blank, white screen - and when you mouse over it, you can see that the pointer is furiously refreshing. Please. I desperately need help with this.
Does anyone have any idea? Please help.
Try a new Windows user account with admin privileges?
But as a followup - After I used the double-super-secret creative cloud removal tool, I DID run the installation package with "Run as Administrator." Didn't work. But I forgot to document that.
This page covers the issue
You may have seen it already. It lso lists:
- Remove Adobe Intermediate CA and Adobe Content Certificates.
- Remove Adobe User and Afobe App Certificates.
The solutions on this page did not work for me (it was item #3 on my list of things I tried)
I followed the instructions on this page exactly, and there was no change.
I missed that in your list. Sorry to hear nothing has worked for you. If I come across other options, I'll let you know.
THANK YOU, SO MUCH!!! I appreciate that!
Director, Brand Marketing
didn't mean to post all that crap in my email sig
I removed it.
Does this mean anything?
Description: Unable to start a DCOM Server: AdobeNotificationClient_220.127.116.11_x86__enpm4xejd91yc!App.AppXqpex5tm0c07wf9dx3gww6zdf2gfseeyd.mca as Unavailable/Unavailable. The error: "2147958031" Happened while starting this command: "C:\Program Files\WindowsApps\AdobeNotificationClient_18.104.22.168_x86__enpm4xejd91yc\AdobeNotificationClient.exe" -ServerName:App.AppXbdz14xebceycqvrazxqtnx89wn9e0ebz.mca
I haven't seen the 'Unable to start a DCOM Server' message before. When does it show up?
I did a Google search with that error and came across the forum discussion below:
One response guessed it may be a hard drive issue and suggested "Have you tried running sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth in an administrator power shell (right-click the start menu to find it)? These check for any corrupted system files."
Have you done any Windows updates lately? If you can recall any changes made since it was last working correctly, that may give some clues.