Dreaded white screen of death in Creative Cloud Desktop App

[Matthew Vecera]

So... this is all over the internet but no solutions have worked for me.  Creative Cloud Desktop App only displays a blank, white screen - and when you mouse over it, you can see that the pointer is furiously refreshing.  Please.  I desperately need help with this.

1. Uninstall everything - reinstall everything: no change
2. Sign out all sessions: no change
3. Erase all Adobe credentials in the certmgr and Credential Manager (a million of them): no change
4. Checked for special characters in my user profile: no change
5. Reset IE Settings: no change
6. Uninstalled IE and MS Edge: no change
7. Dropped Firewall completely: no change
8. Repair Creative Cloud:  no change
9. Uninstall and reinstall Creative Cloud: no change
10. Copied and Deleted the \AppData\Local\Adobe\OOBE folder: no change
11. Deleted the new OPM.db: no change
12. Downloaded and ran Creative Cloud desktop app uninstaller: no change
13. Ran Adobe Creative Cloud Cleaner Tool: no change

Does anyone have any idea?  Please help.

[Peru Bob]

Try a new Windows user account with admin privileges?

Reinstall Windows?

[Matthew Vecera]

Corporate laptop. Not an option.

[Matthew Vecera]

But as a followup - After I used the double-super-secret creative cloud removal tool, I DID run the installation package with "Run as Administrator."  Didn't work.  But I forgot to document that.

THANK YOU!

[DeanUtian]

This page covers the issue
https://helpx.adobe.com/au/creative-cloud/kb/fix-blank-white-screen-sign-in.html

You may have seen it already. It lso lists:

- Remove Adobe Intermediate CA and Adobe Content Certificates.

- Remove Adobe User and Afobe App Certificates.

[Matthew Vecera]

The solutions on this page did not work for me (it was item #3 on my list of things I tried)

I followed the instructions on this page exactly, and there was no change.

[DeanUtian]

I missed that in your list. Sorry to hear nothing has worked for you. If I come across other options, I'll let you know.

[Matthew Vecera]

THANK YOU, SO MUCH!!! I appreciate that!



MATTHEW VECERA
Director, Brand Marketing

[Matthew Vecera]

didn't mean to post all that crap in my email sig

[Peru Bob]

I removed it.

[Matthew Vecera]

Does this mean anything?

Description: Unable to start a DCOM Server: AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc!App.AppXqpex5tm0c07wf9dx3gww6zdf2gfseeyd.mca as Unavailable/Unavailable. The error: "2147958031" Happened while starting this command: "C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc\AdobeNotificationClient.exe" -ServerName:App.AppXbdz14xebceycqvrazxqtnx89wn9e0ebz.mca

[DeanUtian]

I haven't seen the 'Unable to start a DCOM Server' message before. When does it show up?

[Matthew Vecera]

It was in the event log, immediately before a crash that immediately shut down the computer.

[DeanUtian]

I did a Google search with that error and came across the forum discussion below:
https://www.reddit.com/r/Windows10/comments/ibaf7t/crashes_since_last_update/

One response guessed it may be a hard drive issue and suggested "Have you tried running sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth in an administrator power shell (right-click the start menu to find it)? These check for any corrupted system files."

Have you done any Windows updates lately? If you can recall any changes made since it was last working correctly, that may give some clues.

[Matthew Vecera]

For some reason, today, everything started working again.  No idea why.  Certainly nothing that I did.

[Nancy OShea]

In the past I had graphics rendering problems following certain Win updates which were subsequently fixed in another update. Did you receive a recent Windows update?

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