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Error 1310. Unable to update / repair / install

Community Beginner ,
Mar 27, 2012

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For over a week, on start up of my computer Adobe Acrobat tries to do an update - and fails due to " error 1310. Error writing to file: C:\Program Files\Adobe\Acrobat 7.0\ActivX\AcroPDF.dll. Verify that you have access to that directory "

But on cancelling - program worked fine.

Today - same error but now Adobe Acrobat will not open citing serial number error.

I tried to repair using the install disk - same Error 1310

I then uninstalled Adobe Acrobat

Then I tried to re-install - same error 1310.

Adobe reader runs OK

But I need the acrobat.

Adobe Acrobate error 1310.jpg

Thankyou so much.

For some reason I could not get the forum to do an reply.

It worked but not they you thought.

I did the administrator thing – but it still bombed out with same error.

I went back into the folder and tried to delete what was there – but could not due to “permissions” – so I renamed it AAA.

Then I did then install – but this time instead of my initials for the user & business labels + serial number, I put in administrator for the user, initials for the business name + serial number – and it worked.

I don’t know if it was the renaming of the activX folder (though nothing was is in it) or the administrator name on the registration page – but it worked and all is OK with my world again.

Thanks for your help.

Leanne for John Beecher.

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Error 1310. Unable to update / repair / install

Community Beginner ,
Mar 27, 2012

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For over a week, on start up of my computer Adobe Acrobat tries to do an update - and fails due to " error 1310. Error writing to file: C:\Program Files\Adobe\Acrobat 7.0\ActivX\AcroPDF.dll. Verify that you have access to that directory "

But on cancelling - program worked fine.

Today - same error but now Adobe Acrobat will not open citing serial number error.

I tried to repair using the install disk - same Error 1310

I then uninstalled Adobe Acrobat

Then I tried to re-install - same error 1310.

Adobe reader runs OK

But I need the acrobat.

Adobe Acrobate error 1310.jpg

Thankyou so much.

For some reason I could not get the forum to do an reply.

It worked but not they you thought.

I did the administrator thing – but it still bombed out with same error.

I went back into the folder and tried to delete what was there – but could not due to “permissions” – so I renamed it AAA.

Then I did then install – but this time instead of my initials for the user & business labels + serial number, I put in administrator for the user, initials for the business name + serial number – and it worked.

I don’t know if it was the renaming of the activX folder (though nothing was is in it) or the administrator name on the registration page – but it worked and all is OK with my world again.

Thanks for your help.

Leanne for John Beecher.

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Mar 27, 2012 0
Mar 27, 2012

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1) You can give permission at the folder "c:\program files\adobe\acrobat7.0\activeX\acropdf.dll"

2) You can click on ignore and countinue your installation.

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Mar 27, 2012 0
Community Beginner ,
Mar 27, 2012

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Sounds the simple answer but after I uninstalled program the folder was deleted - so adobe is creating the folder but not letting me access??

Also I tried the ignore - kept coming up - and would not install.

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Mar 27, 2012 0
Mar 27, 2012

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Unable hidden admin account on your computer

look on the link for details :- http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vist...

then login in the administrator account and run the installer.

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Mar 27, 2012 0
Community Beginner ,
Mar 27, 2012

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Thankyou so much.

For some reason I could not get the forum to do an reply.

It worked but not they you thought.

I did the administrator thing – but it still bombed out with same error.

I went back into the folder and tried to delete what was there – but could not due to “permissions” – so I renamed it AAA.

Then I did then install – but this time instead of my initials for the user & business labels + serial number, I put in administrator for the user, initials for the business name + serial number – and it worked.

I don’t know if it was the renaming of the activX folder (though nothing was is in it) or the administrator name on the registration page – but it worked and all is OK with my world again.

Thanks for your help.

Leanne for John Beecher.

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Mar 27, 2012 0
Community Beginner ,
Mar 27, 2012

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I just went into the C\program files\adobe folder  - in that folder is adobe acrobat and adobe reader.

I tried to change the properties and make sure I had the permission for the folder to edit - access denied.

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Mar 27, 2012 0
New Here ,
Apr 30, 2015

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I had a similar problem, and after 3 days of frustration trying all suggestions had a look at the folders, tried to delete the ActiveX folder but it wouldn't let me... so I renamed the Acrobat 7.0 folder to "dead". Then tried installing it again and it worked, no problems.

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Apr 30, 2015 1
New Here ,
Mar 06, 2016

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It worked.

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Mar 06, 2016 0
New Here ,
Jun 03, 2020

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It worked perfectly. Thank you so much!!!!!!

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Jun 03, 2020 0