Failed in update to 22.3

Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Photoshop is not working anymore since I updated it to 22.3

I tried :

  - To desinstall Photoshop and re-install it (version 22.3 or 22.2)

  - To desinstall/reinstall Creative Cloud 

 

Nothing is working and now impossible to install Photoshop (Fatal Error 113)

 

My OS is windows 10 64x

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Crash or freeze, Download and install, Problem or error, Windows

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New Here ,
Mar 11, 2021 Mar 11, 2021

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I'm having a similar problem, not sure if it's the update but I noticed yesterday that Photoshop was randomly uninstalled (I definately did not iniate any kind of uninstall of the software anywhere) and when I try to reinstall, after going through the process (0% - 100%) it ends with "Installation Failed"

 

I am also using Windows 10

Version 10.0.18363 Build 18363

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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It seems that there's a problem ot connect Adobe's server.

 

How to fix network connectivity issues when downloading Adobe apps

How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications

 

Do you have installed any protection software like virus scanner, internet protrection etc.? If yes deactivate these protection programs and check again.

 

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Ok,

I was able to instal version 22.2. No actions on my network (I ping outside, I control virus and Firewall).

Anyway, Back to normal with version 22.2 - I'm going to wait (a very long time) before to upgrade in 22.3 version

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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You wrote

...

I tried :

  - To desinstall Photoshop and re-install it (version 22.3 or 22.2)

  - To desinstall/reinstall Creative Cloud 

 

Nothing is working and now impossible to install Photoshop (Fatal Error 113)

...

 

This means to me that you have can't install any version of Photoshop.

 

 

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Yes, but my first issue was the 22.3 version did'nt work well...

I was not able to install any versions of photoshop, but I desinstalled and reinstalled Creative Cloud without problems). I don't know the reason, but I leave my system by itself (several automatic installation from Créative Cloud) and after few hours, Photoshop 22.2 was intalled... 

So I keep the 22.2 version.

 

My first problem on 22.3 : impossible to use photoshop, all commands/tools was stuck. 

Script alert with E/S error in the begining and when I cliked on a button I had the message "Program error" each times

 

Now I'm back to 22.2 version and everything is workin well !

 

(sorry for my english, this is not my native language 🙂 )

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New Here ,
Mar 12, 2021 Mar 12, 2021

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Hi,

 

I had the same problem with one of my customer s laptop. I managed to reinstall 22.2 but she insists on 22.3.

Anybody has an idea what to do?

 

Thanks,

Attila 

xxxx   laptop service

 

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