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Free Creative Cloud Tools

New Here ,
Mar 28, 2020

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Hi, so I'm a student and I was given instructions on what to do on how to get this access for free until May 31st, everything was going smoothly until Photoshop was downloaded and it notified me that my ID is expired, what should I do? 

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Free Creative Cloud Tools

New Here ,
Mar 28, 2020

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Hi, so I'm a student and I was given instructions on what to do on how to get this access for free until May 31st, everything was going smoothly until Photoshop was downloaded and it notified me that my ID is expired, what should I do? 

Topics

Activation, Creative Cloud, Installation, New user

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87

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Most Valuable Participant ,
Mar 28, 2020

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Do you mean you were told you are in a trial status?

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

 

If not, you need to contact your school

Adobe is providing "free" access to its Creative Cloud apps only if you are in education as a teacher or student. For institutions that give students access to Creative Cloud apps through on-campus computer labs, Adobe is enabling those students to work remotely for 60 days through a temporary "at home" access. This has to be set up through the school.

https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/
-also read https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html

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Adobe Community Professional ,
Mar 28, 2020

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1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, ACP
Alt-Web.com

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jane-e LATEST
Adobe Community Professional ,
Mar 28, 2020

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It is not "free access". The program is for schools who subscribe to Creative Cloud in their labs to extend that access because students can't get to the labs. See details here:

https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/

 

If your school is part of this program, then talk to your IT department. They need to fix it at their end.

 

~ Jane

 

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