free trial then buy photoshop.

New Here ,
Jul 05, 2021 Jul 05, 2021

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Hi, i want to do the 7 day trial then buy photoshop but i just get the following message..

Check your Internet connection
Check any cables and reboot any routers, modems or other network devices you may be using.
Allow Chrome to access the network in your firewall or antivirus settings.
If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
If you use a proxy server…
Check your proxy settings or contact your network administrator to make sure that the proxy server is working. If you don't believe you should be using a proxy server: Go to the Chrome menu > Settings > + Show advanced settings > Change proxy settings… > LAN Settings and deselect "Use a proxy server for your LAN".
 
I HAVE NO IDEA WHAT TO DO????????????????PLEASE SOMEONE HELP?????????????
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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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Without any system information we can't even begin to guess. It pretty much means what it says - the program can't contact the Adobe servers for whatever reason to start your trial and verify the activation. from restrictions on your network instated by our admin to technical issues with same or your network provider having trouble this really could be anything. You have to provide much more specific information.

 

Mylenium

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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Moved from Photoshop to Download & Install

 

~ Jane

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Assuming your system meets min-requirements, see this help article.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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