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How do I fix error code 5 on installation of CS5

New Here ,
May 03, 2014 May 03, 2014

I am trying to finish my CS5 installation on my laptop, and it will not allow me to complete it because of "error code 5" I have tried uninstalling it and reinstalling it 3 different times, to no avail.

Screen Shot 2014-05-04 at 12.06.06 AM.png

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Community Expert ,
May 04, 2014 May 04, 2014
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New Here ,
May 04, 2014 May 04, 2014

Yeah I have seen that thread, but the difference here is I am not trying to open files on an existing and functioning version of indesign: I am trying to install a brand new version of indesign CS5 and the rest of the CS5 suite onto my laptop. I am getting error code 5 as an installation error, not a file reading error or file corruption error.

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Community Expert ,
May 04, 2014 May 04, 2014

then you should check your installation logs to identify the problem, Troubleshoot with install logs | CS5, CS5.5, CS6, CC

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Adobe Employee ,
May 05, 2014 May 05, 2014
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Clykrayz from your screen shot it appears you are copying a lot of files to your documents folder.  Did you also copy over your installation of Creative Suite 5 or did you reinstall from your installation media/files?

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