How do I log in and install Illustrator?

[혜빈오20660181]

I just want to login when install Adobe Illustrator.......

but when i write ID and password, the installing page becomes 'NO ANSWER(answer is delay)'

i tried to login many times, but i couldn't......

I need your answer!

Moded to Downloading, Installing, Setting Up forum. [Mod]

[Bani Verma · Accepted solution]

Hi 혜빈오20660181,

Kindly let us know more about the issue you are facing, are you trying to sign in on the website or you are signing in to the Creative Cloud desktop app ?

What is the operating system of your machine and its version?

Have you restarted the machine and tried again? If not give it a try. 

Also check and confirm if you are following the steps shared here: Learn how to download your Adobe Creative Cloud apps , to download and install the product.

Awaiting your response.

[janeh4663199]

How do I log in to convert a pdf document?? I can't buy it because I already own it.

[John T Smith]

>can't buy it because I already own it

Do you mean this?

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[janeh4663199]

Thanks so much John!! Brilliant!

Jane