Illustrator Sign in window prompts repeatedly

New Here ,
Feb 05, 2020 Feb 05, 2020

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Hello, I just bought illustrator and when I open the software it asks me to sign in. When I finish signing in it closes but opens the sign in window right back up. I cant begin using software please help!!

 

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Activation billing and install

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correct answers 1 Correct Answer

Adobe Employee , Feb 05, 2020 Feb 05, 2020
Hi there,   Thanks for reaching out. I'd recommend following the steps provided on help article https://helpx.adobe.com/in/download-install/kb/adobe-sign-in-loop.htmlHope it helps.   Also, moving this thread to Get Started community for expert help.   Regards, Ashutosh

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Adobe Employee ,
Feb 05, 2020 Feb 05, 2020

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Hi there,

 

Thanks for reaching out. I'd recommend following the steps provided on help article https://helpx.adobe.com/in/download-install/kb/adobe-sign-in-loop.html
Hope it helps.

 

Also, moving this thread to Get Started community for expert help.

 

Regards,

Ashutosh

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