Impossible to download

New Here ,
May 20, 2021 May 20, 2021

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Hello,

I just suscribed yesterday to get some Adobe apps on my MAC laptop.

For some reason, I cannot click on the button "Download" of my account or even Creative Cloud app, nothing happens.

Could you please help me to solve that?

Other question: I am located in Paris and do not understand why I cannot contact support teams (it is almost 11 AM CEST time!).

Thanks a lot in advance

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Creative Cloud, Installation, New user

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New Here ,
May 20, 2021 May 20, 2021

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I'm having the same problem! Hopefully someone finds an answer.

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Adobe Community Professional ,
May 20, 2021 May 20, 2021

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LATEST

Are you unable to download Adobe Creative Cloud app from browser?

 

or you are trying to download apps via Adobe Creative Cloud ?

 

Try to download from below link :

If Adobe Creative Cloud app is already installed you may try reinstalling the same

 

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

macOS v10.12 or later 

https://ccmdl.adobe.com/AdobeProducts/KCCC/CCD/5_4_5/osx10/ACCCx5_4_5_550.dmg


Apple M1 computers

https://ccmdl.adobe.com/AdobeProducts/KCCC/CCD/5_4_5/macarm64/ACCCx5_4_5_550.dmg

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