I am migrating Photoshop Elements 7 to a new computer. I have located the files and installed them on my new machine. I have also noted the product serial number. When I opened Elements for the first time, I was prompted to enter the product serial number. I received a message saying the serial number was not recognised. I have repeated the process several times with no success. I am using a Windows 10 pro system. As I am not currently an enterprise customer, there does not seem to be any way for me to contact Adobe directly. I would be grateful for any assistance anyone can offer.
you don't need to be an enterprise customer to contact adobe support, but adobe support only offers a very limited amount of help for non-current adobe products.
your current issue is you "migrated' pse 7. that is sure to fail.
you need to properly install adobe programs. you may still have problems because pse 7 is so old the activation servers may no longer be functional, but that will give a different error message.
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
2
Replies
AdChoices