Just started my free trial for adobe indesign - it won't even open

New Here ,
Jan 08, 2021

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Keeps giving me an error in the tro screen with the "what's new" advertisment.

"Sorry an error occured.

Adobe indesign 2021 has encountered a problem and needs to close..

et.c send report "

Is there a way to fix this?

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Just started my free trial for adobe indesign - it won't even open

New Here ,
Jan 08, 2021

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Copied

Keeps giving me an error in the tro screen with the "what's new" advertisment.

"Sorry an error occured.

Adobe indesign 2021 has encountered a problem and needs to close..

et.c send report "

Is there a way to fix this?

TOPICS
Installation

Views

17

Likes

Translate

Translate

Report

Report
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 08, 2021 0
kglad LATEST
Adobe Community Professional ,
Jan 08, 2021

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if you did not use the cc desktop app to install id, uninstall it (don't delte it) and then install the cc desktop app from here https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading, clear your browser's cache, try another browser or use the alternate links at the bottom of the above page. 

 

if you installed id using the cc desktop app, reset your id preferences, https://forums.adobe.com/thread/526990

 

kglad_0-1610125580308.png

 

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