LR6: Serial number is used by the max number of computers

New Here ,
Nov 01, 2020 Nov 01, 2020

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I recently re-installed my lightroom 6 to my pc and now I'm getting a notification that my serial number is already in use by the maximum allowed computers, is there a way for me to deactivate another computer?

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Activation, Installation

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Most Valuable Participant ,
Nov 02, 2020 Nov 02, 2020

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Contact Adobe. Say you need an "Activation Count Reset." Use those EXACT WORDS, first. Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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Most Valuable Participant ,
Nov 02, 2020 Nov 02, 2020

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Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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