No option to install my software through Creative cloud desktop app

[#1]

Hi all,

I'm having trouble installing my software. When I browse to the software online I see everything I have access to.

So I press install on Photoshop, which downloads the Creative cloud application. I then open it up and sign in to to the app.

At this point, I'm shown this screen, where none of my software is listed anywhere that I can see.

Can anyone tell me what I have missed?

Thanks

Dan

[#2]

Please check if you computer meets the appropriate system requirements: Adobe Creative Cloud system requirements

If this doesn't help I would recommened a clen reinstallation:

• uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
• then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
• clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
• restart your computer (don't skip this)
• reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
• if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
• use the desktop app to install your cc programs/trials
•