Not able to install adobe apps on the second computer

New Here ,
Feb 23, 2021 Feb 23, 2021

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I'm trying to install adobe apps on the second computer through Adobe Creative Cloud. It says I have no plan but I'm being charged for a plan and it also tells me to get "trial" or "buy now" for the apps when I signed in. I signed out and in again and again but it doesn't work. Someone can help please? 

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Creative Cloud, Installation

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Adobe Community Professional , Mar 17, 2021 Mar 17, 2021
Alternatively, https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. You may also be able to contact Adobe by phone: https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Feb 23, 2021 Feb 23, 2021

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New Here ,
Mar 05, 2021 Mar 05, 2021

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I followed the steps and tried twice, but it didn't solve the problem. I forgot to mention one thing. I have never installed 3 apps on the first computer. They can be installed via Adobe creative cloud. But other apps are shown as "Trial" or "Buy Now".

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Adobe Community Professional ,
Mar 05, 2021 Mar 05, 2021

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New Here ,
Mar 09, 2021 Mar 09, 2021

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Shall I talk to someone or leave a post there after typing "Agent"?

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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After typing Agent, you should be connected to a person via chat.  Please be patient, as it may take a while due to staffing and covid issues. 

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New Here ,
Mar 12, 2021 Mar 12, 2021

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There's a search bar on the top. Shall type "Agent" there? I didn't find a chat box. 

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LEGEND ,
Mar 13, 2021 Mar 13, 2021

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No it's no use being inventive. Only the actual chat box will work. 

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New Here ,
Mar 13, 2021 Mar 13, 2021

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Where is the chat box?

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LEGEND ,
Mar 13, 2021 Mar 13, 2021

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Please go back to Peru Bob's earlier reply, where he has an excellent picture of what you need to click once you are on the contact us page.

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New Here ,
Mar 13, 2021 Mar 13, 2021

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The link "Adobe Download & Install Community" is on the bottom right on the page that the picture shows. Is it right to click it? But I didn't see a chat box. 

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New Here ,
Mar 17, 2021 Mar 17, 2021

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Is it the way to contact the agent? What are the words of the link under "Click Here" in the picture? I'm afraid that it's not the same words on the page which opened on my computer.  

 

 

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Adobe Community Professional ,
Mar 17, 2021 Mar 17, 2021

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Alternatively, https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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LEGEND ,
Mar 17, 2021 Mar 17, 2021

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One of the pictures earlier shows what the chat icon looks like. With an arrow, and the words (in red) "click here". You won't see the arrow or the words but you should see the icon. Have you found that picture? No, you don't click the "Adobe Download & Install Community" link.

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