Photoshop Crash gives error BEX64

[noelcun]

Photoshop CS6 Extended

Every 15 minutes Photoshop crashes and throws an error titled BEX64. Does anyone know how to fix this? It never did this when I used the 30 day-demo. But after purchasing the product and applying the SERIAL inside of the Demo Manager it started. I can't even finish a project, it's like 2 steps forward then 1 step back.

[sudarshan.t]

Is it every 15 minutes or is it when you try to do a specific action? Can you please let us know exactly when this happens?

Also, please post the Crash Report you'd receive in full to help us help you.

Do mention if you're using a Wacom Tablet or something similar. And are you sure your video drivers are up to date? What platform are you using - Windows/ Mac OS?

[Luanne Seymour]

I'm moving this question to the Download, Install & Setup Help forum for specialized attention to your situation.

[Mylenium]

That's a system error. Check your Windows Event Viewer for the exact cause and provide that info. Also tell us what exactly you are doing at the point of crashing.

Mylenium

[artcloud]

Got the same problem here. I already removed the conflicting Wacom drivers from my computer and after that it worked a couple of days; like usual. Unfortunately, I just got the Photoshop crash just about 30 min. ago and again, it's BEX64. + the Adobe Application Manager tells me to 'try out' Photoshop, After Effects etc. but I bought the CS6 Master Collection! Will this be resolved with an update?

Edit: Photoshop started working again; could it be conflicting with Maya or an other 3D program? I was using that at the moment when firing him up.

[Mylenium · Accepted solution]

If it is a confilct with Maya, then at best it could be a concurrent use of the same driver issue or, which is also possible, the two licensing systems have a fight. Both Adobe's and Autodesk's licensing systems are quite agressive and don't like being bothered by others... in any case, we would still need the exact crash info:

Working with your Operating System’s Tools

For your install issues, run the Creative Suite Cleaner Tool and lett AAM reinstall the apps.

Mylenium

[artcloud]

Thanks man, if it crashes again, I'll report the info here. From the looks of it right now; it works just fine again. And the Cleaner Tool worked great too, thanks a lot.