Photoshop will not install - macfee error

New Here ,
Dec 15, 2020

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Hi,

I have a problem installing photoshop from adobe cc.  I can install the other adobe products from cc - but not photoshop which is showing the below mcafee error blocking it.  This isnt a firewall or port issue - its a problem on the pc where mcafee is blocking the install.

I cannot unistall mcafee - is there a direct download or someother way of installing photoshop?

Thanks

 

C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe, which tried to access the file C:\adobeTemp\ETRD271.tmp\1\Application\Required\Sensei_Models\Select_Portrait_Matting\OpenVino\DIM_640_0727_he_patch3.xml.crypt, violating the rule "Block creation of CRYPT Double Extension", and was blocked. For information about how to respond to this event, see KB85494.

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Photoshop will not install - macfee error

New Here ,
Dec 15, 2020

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Hi,

I have a problem installing photoshop from adobe cc.  I can install the other adobe products from cc - but not photoshop which is showing the below mcafee error blocking it.  This isnt a firewall or port issue - its a problem on the pc where mcafee is blocking the install.

I cannot unistall mcafee - is there a direct download or someother way of installing photoshop?

Thanks

 

C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe, which tried to access the file C:\adobeTemp\ETRD271.tmp\1\Application\Required\Sensei_Models\Select_Portrait_Matting\OpenVino\DIM_640_0727_he_patch3.xml.crypt, violating the rule "Block creation of CRYPT Double Extension", and was blocked. For information about how to respond to this event, see KB85494.

TOPICS
Creative Cloud, Installation

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Dec 15, 2020 0
Most Valuable Participant ,
Dec 15, 2020

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Turn macafee off... do the install... turn macafee back on

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Dec 15, 2020 1
New Here ,
Dec 15, 2020

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Hi,

 

I dont have permission to do that...its an enterprise PC they dont let staff turn of AV as standard.

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Dec 15, 2020 0
Adobe Community Professional ,
Dec 15, 2020

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In that case, you wwill have to contact your IT department.

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Dec 15, 2020 0
Most Valuable Participant ,
Dec 15, 2020

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>enterprise PC they dont let staff turn of AV

 

Then go find someone with a supervisor login to do the install

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Dec 15, 2020 0
New Here ,
Dec 15, 2020

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Thanks for input cos in pretend enterprise organisations they always have this one supervisor cowboy walking around with permission to turn off the anti-virus cos someone wants to install a program.

Sorry but there's no magic supervisor...in the real world Adobe should work around an industry standard anti-virus like mcafee, not the other way around.

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Dec 15, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Dec 15, 2020

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Perhaps McAfee is is at fault for a false positive.

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Dec 15, 2020 0