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Problem downloading a Photoshop extension

New Here ,
Sep 10, 2020

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I'm trying to download a Photoshop extension. I found the extension via Photoshop and successfully acquired it to Adobe Exchange. I launched my desktop application of Adobe Creative Cloud, made sure it was set up correctly, and then went to My Exchange to manage the extension. This is where the trouble starts, the extension is not in My Exchange and I get instead an error code 500. Can anyone suggest where I should start to trouble shoot? Thanks.

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

See the following link with steps on how to handle this error.

https://helpx.adobe.com/au/exchange/kb/error-codes.html

-Manan

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Installation, New user

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Problem downloading a Photoshop extension

New Here ,
Sep 10, 2020

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I'm trying to download a Photoshop extension. I found the extension via Photoshop and successfully acquired it to Adobe Exchange. I launched my desktop application of Adobe Creative Cloud, made sure it was set up correctly, and then went to My Exchange to manage the extension. This is where the trouble starts, the extension is not in My Exchange and I get instead an error code 500. Can anyone suggest where I should start to trouble shoot? Thanks.

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

See the following link with steps on how to handle this error.

https://helpx.adobe.com/au/exchange/kb/error-codes.html

-Manan

TOPICS
Installation, New user

Views

41

Likes

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 10, 2020 0
Adobe Community Professional ,
Sep 10, 2020

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See the following link with steps on how to handle this error.

https://helpx.adobe.com/au/exchange/kb/error-codes.html

-Manan

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Sep 10, 2020 0
New Here ,
Sep 11, 2020

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Thank you. I have been able to download the extension now. I didn't have to follow any of the steps from the link you provided, it just worked this morning.

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Sep 11, 2020 0