Purchased CC All Apps for Students - Only get 6 apps instead of all 20?

New Here ,
Jan 24, 2021

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Purchased CC All Apps for Students - Only get 6 apps instead of all 20?  College class requires Photoshop and Illustrator, which only show as a Trial (7 days) or Buy now.  This is a few days after buying the monthly subscription for All Apps (20).  Please help. 

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Licensing, Troubleshooting

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Adobe Community Professional ,
Jan 25, 2021

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Try to relogin into your Adobe account. If this doesn't help you have to contact the Adobe support, because this is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems

Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

 

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot

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Most Valuable Participant ,
Jan 25, 2021

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