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Saying I'm not compatible when I am

New Here ,
Jan 07, 2020

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I signed into Adobe CC this morning and downloaded the desktop app. When I tried to install InDesign it is telling me that it is not compatible; that it will not support below Win 10 1803. I have Win 10 1909. Any suggestions on what could be going wrong?

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Creative Cloud, Installation

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Saying I'm not compatible when I am

New Here ,
Jan 07, 2020

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I signed into Adobe CC this morning and downloaded the desktop app. When I tried to install InDesign it is telling me that it is not compatible; that it will not support below Win 10 1803. I have Win 10 1909. Any suggestions on what could be going wrong?

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Creative Cloud, Installation

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Jan 07, 2020 0
New Here ,
Feb 20, 2020

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I have a new user with a freshly loaded computer and is getting the same thing.  I have tripple checked that she is running Windows 10 1909 and is fully patched.  The Adobe Created Cloud desktop program was installed today and almost everything reports Not Compatible.  InDesign did not say this, but when we try and install it gets to around 5% installing and then errors out and the error is that we need to upgrade Windows.

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Feb 20, 2020 0
Adobe Community Professional ,
Feb 21, 2020

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Creative Cloud system requirements.  You need Win10 & a 64-bit computer.

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Download and installation is a 3 step process.  It would help to know from log files what's interrupting the process.  See help articles below.

 

Nancy O'Shea, ACP
Alt-Web.com

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Feb 21, 2020 0
Explorer ,
Feb 21, 2020

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Hello Amy, 

Seems your system isn't compatible , that's why getting this error. Please go through the below link :

 

https://helpx.adobe.com/in/indesign/system-requirements.html#MinimumsystemrequirementsforInDesign

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Feb 21, 2020 0