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Set up installing Adobe X1 - Why error message 1316 - The specified account already exists. What account?

gnanas90825221
New Here ,
Jan 23, 2015 Jan 23, 2015

The installation on a desktop running Windows 8 went smoothly. Now I am trying to do the same upgrade from Standard 9 to X1 and running into this problem. What account is the error code referring to??

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correct answers 1 Correct answer

kglad Community Expert
Community Expert , Jan 23, 2015 Jan 23, 2015

uninstall all acrobat and reader programs.

clean (Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs)

reinstall acrobat xi, but not acrobat 9.

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kglad Community Expert
Community Expert ,
Jan 23, 2015 Jan 23, 2015
LATEST

uninstall all acrobat and reader programs.

clean (Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs)

reinstall acrobat xi, but not acrobat 9.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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