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Signing Photoshop out of a second computer that no longer works

New Here ,
Oct 11, 2020

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Hi All!

 

I have adobe photoshop installed on a second computer that no longer turns on. And now I've installed PS onto a new computer. I attempted to deactivate PS on the previous (broken computer) but I'm receiving a message that I've gone over on my limit of the number of computers I can activate PS on. How can I deactive PS on the previous broken computer that I cannot get to turn on?

 

Please assist.

Thank you in advance for your help!

Sincerely Chris

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Signing Photoshop out of a second computer that no longer works

New Here ,
Oct 11, 2020

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Hi All!

 

I have adobe photoshop installed on a second computer that no longer turns on. And now I've installed PS onto a new computer. I attempted to deactivate PS on the previous (broken computer) but I'm receiving a message that I've gone over on my limit of the number of computers I can activate PS on. How can I deactive PS on the previous broken computer that I cannot get to turn on?

 

Please assist.

Thank you in advance for your help!

Sincerely Chris

TOPICS
Installation

Views

43

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Oct 11, 2020 0
Most Valuable Participant ,
Oct 11, 2020

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
Click here https://helpx.adobe.com/contact/support.html

 

For Cloud version

http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

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Oct 11, 2020 0
Adobe Community Professional ,
Oct 11, 2020

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If Photoshop Elements and not Photoshop:

Only ask to have your activations reset.
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...Chat and Agent.png

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Oct 11, 2020 0
Adobe Community Professional ,
Oct 11, 2020

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Which version of Photoshop?

 

Creative Cloud versions can be deactivated by logging in to your account portal.  Click Manage Plans and scroll down to Activated Devices.

https://account.adobe.com/plans

 

Non-Creative Cloud products with a serial number require a customer service agent to reset the activation count for you.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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