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Switch computers for Creative Cloud

New Here ,
Apr 02, 2020

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Dear all,

 

I have used Creative Cloud Indiv. the last 7 years.

As it is possible, I used it on 2 different computers and changed computers a few time.

Until now, when a new computer replaced an old one, I was able to declare in a nenu of my online personal account.

It worked pretty well, I think, once, I just had to confirm by phone the operation.

 

Now, I am getting a new computer again and I wanted to operate the same way.

However, this menu does not exist anymore in my personal account.

The online chat told me they cannot help.

 

Would you have a solution?

Richard

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Switch computers for Creative Cloud

New Here ,
Apr 02, 2020

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Dear all,

 

I have used Creative Cloud Indiv. the last 7 years.

As it is possible, I used it on 2 different computers and changed computers a few time.

Until now, when a new computer replaced an old one, I was able to declare in a nenu of my online personal account.

It worked pretty well, I think, once, I just had to confirm by phone the operation.

 

Now, I am getting a new computer again and I wanted to operate the same way.

However, this menu does not exist anymore in my personal account.

The online chat told me they cannot help.

 

Would you have a solution?

Richard

Topics

Creative Cloud

Views

55

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Apr 02, 2020

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You can have Creative Cloud activated on two computers. If you try to activate a third, it will see the other activations and require deactivation first. You can also log into Creative Cloud.

 

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New Here ,
Apr 02, 2020

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Hi Jane-e,

I agree, it was working efficiently this way. But not anymore apprently. Does someone have a solution ?

Richard

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