Typekit and InDesign CC

[AadMetz]

I'ver installed a Typekit font and used it in InDesign CC.

But now, when I start InDesign, InDesign gives an error the the font is not loaded.

But in  my CC I see it is installed.

How can I solve this problem?

[Rave]

Hi AadMetz,

Please check the link : http://help.typekit.com/customer/portal/articles/1145956-syncing-typekit-fonts-to-your-desktop

[benw52584159]

Hi AadMetz,

Sorry you ran into trouble here.

Most likely, it will be best to handle this over email. If the issue is still going on, there are a few things we can check right away to start debugging this. Take a look and please send us an email here: support@typekit.com

- Could you tell me if you're on the Windows/Mac OS X and the version?

- Could you check version of the Creative Cloud app you're using and let me know which version it is? This can be found under: Gear > Preferences > General > Account

- Could you try quitting/restarting the Creative Cloud app. Did this solve the issue?

- Could you try Turning File and Font Sync off under the gear. Wait a second, then turn it back on. See if the font/s show up and if not, try syncing again. Did this solve it?

If none of those worked, would you attach the CoreSync files and send those over?

On the Mac, the folder can be found here:

/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log

(You'll want to open the Finder, click Go, in the menu, hold down the "option" key and you'll see the Library folder.)

On Windows:

You can find the files under: C:\Users\user name\AppData\Roaming\Adobe\CoreSync\coreSync-2013-08-xx.log

I know this is a lot. Thanks for your help here. Let me know and we'll take it from there.

Cheers,

Benjamin

[AadMetz · Accepted solution]

Hi Benjamin,

Thnx, here the answers:

- Could you tell me if you're on the Windows/Mac OS X and the version?

Mac OS 10.8.5

- Could you check version of the Creative Cloud app you're using and let me

know which version it is? This can be found under: Gear > Preferences >

General > Account

2.1.2.232?

- Could you try quitting/restarting the Creative Cloud app. Did this solve

the issue?

Removed it several times

- Could you try Turning File and Font Sync off under the gear. Wait a

second, then turn it back on. See if the font/s show up and if not, try

syncing again. Did this solve it?

No

If none of those worked, would you attach the CoreSync files and send those

over?

On the Mac, the folder can be found here:

/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log

(You'll want to open the Finder, click Go, in the menu, hold down the

"option" key and you'll see the Library folder.)

On Windows:

You can find the files under: C:\Users\user

name\AppData\Roaming\Adobe\CoreSync\coreSync-2013-08-xx.log

I know this is a lot. Thanks for your help here. Let me know and we'll take

it from there.

I hope you can find out something?

Aad

2013/10/13 Ben, Typekit Support <forums_noreply@adobe.com>

**

Re: Typekit and InDesign CC

created by Ben, Typekit Support<http://forums.adobe.com/people/Ben%2CTypekitSupport>in

Creative Cloud Download & Install - View the full discussion<http://forums.adobe.com/message/5756682#5756682

[Jeff A Wright]

Aad please be aware that you are posting to a public forum so attachments through e-mail will not be visible.  I would recommend sending your log files to support@typekit.com and reference the URL of this discussion.

[benw52584159]

Yes, Aad,

Thanks for checking all this. Would you please send CoreSync files to: support@typekit.com with a note about this thread?

Cheers,

Ben