Update bug issue

Participant ,
Nov 09, 2020

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I have CC 5.3.1.470, Bridge 10.1.1.166, Camera Raw 13.0, PS 21.2.4. CC is showing four updates as available. They are CC, BR, CR and PS. A month or so ago I downloaded updates for BR, CR and PS. I ended up with two versions of each of those three updates - the old version and the new version. Nothing worked correctly. Adobe helped me get some of the updates safely removed.

 

Question - Is there a way to determine if it is safe to proceed with the present updates? I don't know if any issues have been taken care of.

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Creative Cloud, Installation

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1 Correct Answer

Adobe Community Professional , Nov 09, 2020
kglad Adobe Community Professional , Nov 09, 2020
that probably means the updates are not compatible with your os.  if you can update your os, that may give you a chance to install the updates.

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Adobe Community Professional ,
Nov 09, 2020

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well, it's not clear what problem(s) you had before so it's going to be impossible to say whether they will recur.

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notabode AUTHOR LATEST
Participant ,
Nov 10, 2020

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The problem that I had before was that after downloading and installing updates for BR, CR, and PS I not only had the updated version of each of those on my computer I also had three versions that I had before I did the update. After the update the computer had two different versions of Bridge, two different versions of Camera Raw and two different versions of Photoshop. Not one of those six versions worked correctly. Adobe technician helped me removed the updated Bridge version and the updated Photoshop version.

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New Here ,
Nov 09, 2020

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I am having the same problem but my four updates say that there not compatable

 

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Adobe Community Professional ,
Nov 09, 2020

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that probably means the updates are not compatible with your os.  if you can update your os, that may give you a chance to install the updates.

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