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Why can't I buy Adobe CC direct from your website?

New Here ,
Apr 19, 2017

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Genuinely asking why I cannot buy Adobe Creative Cloud​ in Kenya (Africa) online. The resellers are offering it at roughly $1250 and for the web bundle $556. And its supposed to be a one time payment. Why can't I subscribe to a monthly plan online? I have the money...

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Correct answer by Dave Merchant | Most Valuable Participant

Adobe only offers subscriptions in a narrow selection of countries. For everyone else, resellers are the only choice - and the prices they charge are usually higher because they know you have no alternative.

http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-matrix.pdf

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Why can't I buy Adobe CC direct from your website?

New Here ,
Apr 19, 2017

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Genuinely asking why I cannot buy Adobe Creative Cloud​ in Kenya (Africa) online. The resellers are offering it at roughly $1250 and for the web bundle $556. And its supposed to be a one time payment. Why can't I subscribe to a monthly plan online? I have the money...

Most Valuable Participant
Correct answer by Dave Merchant | Most Valuable Participant

Adobe only offers subscriptions in a narrow selection of countries. For everyone else, resellers are the only choice - and the prices they charge are usually higher because they know you have no alternative.

http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-matrix.pdf

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Creative Cloud

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Apr 19, 2017 0
Most Valuable Participant ,
Apr 19, 2017

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Adobe only offers subscriptions in a narrow selection of countries. For everyone else, resellers are the only choice - and the prices they charge are usually higher because they know you have no alternative.

http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-matrix.pdf

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Apr 19, 2017 0
New Here ,
Apr 20, 2017

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It still doesnt answer the question why. The software works the same in all countries. So why???

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Apr 20, 2017 1
Most Valuable Participant ,
Apr 20, 2017

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Adobe does not talk about why they only sell in certain countries. In a very small number of cases it is due to international trade sanctions, but for the rest it will be things like cost of local tax compliance, high rates of credit card fraud, etc.

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Apr 20, 2017 0
New Here ,
Sep 26, 2017

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We are Amazon, Google, Microsoft etc customers using the same payments infrastructure that Adobe would be using to serve us anyway. It makes no sense. All it does is create a market for black market software which will, in the end, make it very difficult for Adobe to enter this market. They should ask Microsoft how licenses for Windows worked out for them.

It is a royal crying shame, that's what it is.

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Sep 26, 2017 4
New Here ,
Feb 24, 2018

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Support you fully here. I bought an Office 365 subscription. No issues! This is a real business opportunity lost by Adobe. You'd expect them to be ahead of the curve but... How disappointing!

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Feb 24, 2018 3
New Here ,
Mar 17, 2018

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Adobe should do something about this. As already pointed out, we are willing to pay for this service same way users from the ”allowed regions” are. The Kenya market is mature now as we are already purchasing individual subscriptions from Microsoft et et cetera. Do something about this Adobe...

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Mar 17, 2018 2
New Here ,
Apr 20, 2018

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I was so dissapointed about a couple years back when Adobe allowed me the 30day free trial and when I was ready to buy a subscription, they told me NO! Why then allow me the free trial anyway? I was ready to pay for the suite and very eager at that. Is it a case where they are trying to keep artists in a certain region of the world (the first world as they call it) ahead of the curve thus trying to keep us in relative poverty creatively and financially? What's the sense?

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Apr 20, 2018 1
New Here ,
Jun 14, 2019

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Very correct, they're trying to suppress us

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Jun 14, 2019 0
kafuna LATEST
New Here ,
Apr 01, 2020

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2020 and still "Not Allowed" in your region!!! What is wrong with these people!!

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Apr 01, 2020 0