Dreamweaver - Impossible de charger les fichiers traduits.

[jeanfrançoism40494899]

Bonjour à tous,

Depuis plusieurs mois, au lancement de Dreamweaver 2020, j'ai un message d'erreur qui me pourri la vie : Impossible de charger les fichiers traduits. Après avoir désinstaller puis installer à nouveau le logiciel aucune résolution. Impossible d'avoir une aide d'un agent Adobe et tous les articles et maniupulations s'avèrent inefficaces. 

Quelqu'un aurait-il eu ce probléme et a réussi à la solutionner.

Systeme MacOS Catalina 10.15.7 - 16GO de Ram - Core i5 quatre coeurs.

Merci de votre aide.

[Nayan_Kankariya]

Hi @jeanfrançoism40494899,

We apologize for the issue you are facing on your machine. Can you please install Dw 21.4 version and see if the issue gets resolved. We can have a remote connect session to troubleshoot and resolve the issue on your machine.

Please let us know your convenient time for the same, and we will schedule a remote connect session with you.

Have a pleasant day!

Regards,

Nayan 

Adobe Dreamweaver Team

[jeanfrançoism40494899]

Hi Nayan, I did taht but it's always the same.

There are articles in the community taht talkabout it but no solutions work.

I am available cery Saturday morning from 10am to noon. A french speaker would be appreciated.

Have a nice day ! Regards

Jeanfrancois

[Nayan_Kankariya]

Hi @jeanfrançoism40494899,

Thanks for reverting. Sure, we will have a french speaker in the remote connect session on Saturday.

Regards,

Nayan

[jeanfrançoism40494899]

It is disappointing that this issue, which has been reported multiple times in the community, has never received a response from Adobe support providing a proper resolution. I am paying €67 per month, yet I find myself with one or more applications that suddenly stop working from one day to the next. Unfortunately, there is also no French support available on weekends, which is regrettable

[Nayan_Kankariya]

Hi @jeanfrançoism40494899,

We apologise that the issue is still not resolved for you. We will schedule a remote connection session with you and me, where we will figure out the language of communication. However, I can take a look at your machine and try a few resolution steps.

Have a pleasant day!

Thanks,

Nayan

Adobe Dreamweaver Team