A 'Perpetual License' copy of Dreamweaver has sopped working

[DaveBleasdale]

A Windows 'Perpetual Licence' copy of Dreamweaver has stopped working and also a perpetual copy of Photoshop.

The event that appears to have triggered this is the use of a trial version of Adobe Acrobat Pro DC.

Dave

[Jon Fritz]

The contributors here are going to need a little more info from you in order to try to offer assistance...

What version of DW and PS?
What OS and version?
What do you mean by "stopped working" exactly?

Is there any error message?
Does anything get written to your crash logs?

[DaveBleasdale]

To Quote Adobe Support: I see this is for CS4 and CS5 version license. i would like to inform you that since this version is very old and so no more supported on calls and chats and the team concerned are on forums.

The user said it said t wouldn't load and suggested getting a Trial copy of the Adobe Creative Cloud version.

Dave

[Jon Fritz]

This is a user-to-user forum, not Adobe Customer Care. The vast majority of the contributors here are just Adobe software users, like you. We don't have access to any previous communications you've had with Adobe.

CS4 and 5 are no longer supported by Adobe, that's true, however depending on the exact error you're having (and the answers to the questions I asked above) Adobe may still be the only one that can help you. Chat support often defaults to "that's too old, we don't support that" but there are times they do, like when you get the error "Activation Limit Reached" and need an activation count reset.

If you could answer what I asked above, one of the other users here may have worked through what you're seeing and have a fix for you.

[DaveBleasdale]

When the user opens Dreamweaver - it says 'Sign in required - please sign in with Adobe ID'

- and then offers to download a trial.

Dave

[DaveBleasdale]

Adobe online chat directed me here and I know this an open forum - but I don't think there is another form - is there?

It seems to me there is a switch somewhere that says that the user is a Creative Cloud user, which although she used a trial Acrobat Pro DC for a while, she is not.

Dave

[mytaxsite]

DaveBleasdale wrote:

A Windows 'Perpetual Licence' copy of Dreamweaver has stopped working and also a perpetual copy of Photoshop.

The event that appears to have triggered this is the use of a trial version of Adobe Acrobat Pro DC.

Dave

You can download a Licensing Repair Tool from this link:

<Adobe - Adobe Licensing Repair Tool >

Hope this works and post back with an update.

[Nancy OShea]

Log-out of the Creative Cloud.

Right click on Dreamweaver Desktop Icon.  Look at properties.  Confirm it is CS4 or CS5 version and not CC 2015.   Then run as administrator. 

Nancy O.