DreamWeaver 2020 crashes on loadup - initialising files

[CAI-ATG]

A user of ours is having issues with their Dreamweaver (20.2) for the past week, when loading up, the splash screen appears and gets to the initialising files where it hangs and then crashes.

This is intermitent, sometimes it will work after 3-4 attempts, others much longer.

We've tried resetting preferences, uninstall/re-install and even installed a earlier version (20.1) to no avail.

IF i run as administrator it loads up normally, however has issues with signing in and looping (different issue)

Is there a way to delete/repair user profiles or any related file for it to repair at all?

Any help would be greatly appreciated.

[BenPleysier · Accepted solution]

Try https://helpx.adobe.com/au/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

If it does not solve the issue, please give us the contents of the Event Viewer as per https://www.cyberlink.com/support/faq-content.do?id=10449#:~:text=Control%20Panel%20%3E%20Administra...

[CAI-ATG]

Thanks Ben for the suggestion, will try this tomorrow with the user and report back 🙂 

[defaultz8pdh4my4k6a]

I had the exact same issues as the OP and followed your directions. And it worked! I have been dealing with the shutdowns for a year now, so thank you so much!

[Nancy OShea]

Before re-installing, try each of the following in this order.  If one doesn't work, try the next.

1. Update your graphics drivers from the manufacturer's website.

2. Restore Dreamweaver Preferences, restart computer.

https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html

3. Run the Adobe Cleaner Tool to remove old Adobe/Creative cloud files from the system, re-install Creative Cloud, Dreamweaver etc... and restart computer.

4. Boot up in Safe Mode with networking.

[Kratika Agarwal]

Hi,

Thanks for reporting.

We are unable to recreate the issue at our end. Could you please share below information with us to investigate the issue.

1) What is the OS are you using

2) Can you please share the crash dump with us.

3) Are some files opened on startup when Dreamweaver launches.

Thanks

Dreamweaver Team

[CAI-ATG]

Thanks all for the suggestions, Ben's seems to have done the trick.

Cheers, Chad