dreamweaver cc 2018 crashes when opening on windows 10

[janelc16304869]

this is the screen I get when launching dreamweaver. how do I fix it?

I have uninstalled all of CC apps and adobe cloud and reinstalled. didn't fix it.

also installed program an a different windows 10 machine and same exact issue. other apps install and run perfectly. just an issue with dreamweaver.

[LilGames]

Animate 2018 is doing the exact same thing. How do I fix imshelper.dll ?

Faulting application name: Animate.exe, version: 18.0.2.126, time stamp: 0x5b403f90

Faulting module name: imshelper.dll, version: 1.0.0.12, time stamp: 0x5b10054d

Exception code: 0xc0000005

Fault offset: 0x000000000000b32f

Faulting process id: 0x3080

Faulting application start time: 0x01d4300ff9dd410f

Faulting application path: C:\Program Files\Adobe\Adobe Animate CC 2018\Animate.exe

Faulting module path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\LCC\x64\imshelper.dll

Report Id: 609e0dc3-9c03-11e8-a739-9e56eaae419c

[Nancy OShea]

See this Windows Help document.

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

[LilGames]

The command that page says to run wouldn't run. I got back Error 87

Additionally, what I don't understand with your suggestion is that imshelper.dll is an ADOBE file, not a Windows system file, would that still fix it?

Note, Adobe has 4 copies of this file in different locations...

[BenPleysier]

LilGames  wrote

Additionally, what I don't understand with your suggestion is that imshelper.dll is an ADOBE file, not a Windows system file, would that still fix it?

It is an Adobe Dynamic Link Library, so the answer is no.

The best thing to do is try a full uninstall and then run the Adobe cleaner tool:
Use the Creative Cloud Cleaner Tool to solve installation problems

If you get the message to close Dreamweaver, use the Windows Task Manager to end the task.

[LilGames]

I've already done that, I uninstalled Dreamweaver then ran the cleanup tool. But the cleanup tool didn't even list Dreamweaver since it was already uninstalled!

Or do you mean uninstall Creative Cloud?

I'd like to know what IMSHELPER.DLL is for, because here is the SOLUTION I came up with:

1. In "/Program Files (x86)/" I searched for all copies of IMSHELPER.DLL
2. I then renamed all 4 copies of IMSHELPER.DLL that were found, to IMSHELPER.DLL.TMP
3. I ran Dreamweaver. No crashes.

Thank you. whatever this "helper" dll is for, I shall find out after I get my work done!