Dreamweaver CC white screen

Forum|Forum|8 years ago
August 18, 2017
2 replies
2850 views

All I see is a blank white field where the code should be displayed when I open any file using Dreamweaver CC, 2017.5 release, 9878 build. Any suggestions?

blank white screen

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Correct answer Jon Fritz

Personally I would try a Clean & Reinstall using the CC Cleaner Tool: Use the Creative Cloud Cleaner Tool to solve installation problems

If that still doesn't work, I'd contact Adobe directly at: Contact Customer Care Make sure to click the Creative Cloud option once you log in, even if other programs show up. Those other icons are only for Pre-CC versions and won't give you a Chat or Phone option.

If you still can't get it going, you could download an older version that might still work:

How to Find and Install Previous Version of Adobe Apps in CC 2015 | Adobe Customer Care Team

BenPleysier

Community Expert

Ironically. I had the same problem just recently. At about the same time, my computer suddenly closed down because of overheating. After a coffee break paired with a few expletives, I rebooted the system, started Dreamweaver and all is back to normal.

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Jon Fritz

Community Expert

Is this every page, every site, all the time or more of an intermittent issue?

If you haven't tried, it may be worth trying a pref restore: Unusual behavior in Dreamweaver? Try restoring preferences.

jeffn5024518Author

Participant

Thanks for the suggestion. I restored preferences but still have the same problem. Any other ideas?

Jon Fritz

Correct answer

Community Expert

Personally I would try a Clean & Reinstall using the CC Cleaner Tool: Use the Creative Cloud Cleaner Tool to solve installation problems

If that still doesn't work, I'd contact Adobe directly at: Contact Customer Care Make sure to click the Creative Cloud option once you log in, even if other programs show up. Those other icons are only for Pre-CC versions and won't give you a Chat or Phone option.

If you still can't get it going, you could download an older version that might still work:

How to Find and Install Previous Version of Adobe Apps in CC 2015 | Adobe Customer Care Team

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