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Issue: Message from Adobe “The serial number you entered has been revoked.

New Here ,
Mar 17, 2023 Mar 17, 2023

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I purchased the Education version of  Dreamweaver  CS6 about 12 years ago. At that time I worked for the College of Agriculture and Rural Development in Northern Ireland and my academic ID was confirmed by the College Director at that time. 

 

On confirmation that I met the academic requirements  I got a licence code which was subsequently registered with Adobe.

 

About a week or so ago I got a message saying that there was an illegal Adobe app on my Windows PC and that it would be removed in 10 days. I phoned Adobe and was told that there was something wrong with Dreamweaver.

 

I uninstalled it, and when I tried to install it again, I got the message “The serial number you entered has been revoked. This product cannot be installed. Please contact customer support.”

 

I know the software is genuine. I bought it through an Adobe education promotion. I am partly retired but still work in education. However, I only use Dreamweaver infrequently. I have not shared the licence number with anyone.

 

I have had several laptops over the 12 years. I put Dreamweaver on my laptops which I use in the UK and in Spain. I wonder if this could have created issues?

 

How can I get Adobe to reinstate the serial number?

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Community Expert ,
Mar 17, 2023 Mar 17, 2023

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Not sure you can.  Revoked usually means 1 of 2 things:

  1. Someone else was using the same serial number.  When Adobe discovered the abuse, they revoked it.
  2. You purchased from a disreputable EDU re-seller who has since gone out of business.  All their volume licenses were revoked.

 

Look on this as an opportunity to upgrade.

  • You got 12 years of use out of it which is way more than it's 3-5 year shelf life. 
  • DW CS6 is obsolete software.
  • Nobody should be using outdated web authoring software. The web has changed too much.


MODERN CODE EDITORS:
-- Adobe Dreamweaver CC - https://www.adobe.com/products/dreamweaver.html
-- Codespaces (free, browser-based) - https://github.com/features/codespaces
-- Nova (Mac only, formerly called Coda) - https://nova.app/
-- Pinegrow - https://pinegrow.com/
-- Sublime Text - http://www.sublimetext.com/
-- Visual Studio Code (free) - https://code.visualstudio.com/
-- Wappler ~ Visual Web App Builder - https://wappler.io/

Hope that helps.

Happy St. Patrick's Day!

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 17, 2023 Mar 17, 2023

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Thank you for the response! I am absolutely certain Dreamweaver is genunine. I took advantage of an educationan offer with Adobe. But I have used it on several laptops here in UK and in Spain. That may be the issue.

You are right big picture wise!

My web design days are over. I have been retired for some years and just dabble now and again as a favour to friends and to keep my brain active. So not prepared to spend more than about £100 for a good WYSIWYG web page generator. I am also stuck on ASP so a real web dinosaur.

But I really appreciate the list of modern web editors. I will check out.

Thanks

 

Michael

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Community Expert ,
Mar 17, 2023 Mar 17, 2023

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DW hasn't supported ASP in a dog's age.

 

If ASP Classic is your environment, you should definitely look at VS Code with the free ASP Extension. 

https://marketplace.visualstudio.com/items?itemName=zbecknell.asp-classic-support

 

Also the Live Preview Extension

https://marketplace.visualstudio.com/items?itemName=ms-vscode.live-server

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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