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JAN 31, 2023: 10+ year old software can't be activated (CS6 & CC)

Community Expert ,
Jan 11, 2023 Jan 11, 2023

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First let me qualify this by saying this notice went out to Adobe customers in Japan.  I'm not yet sure if this applies to all geographic locations. We're still waiting for confirmation.

 

Translated by Google:

About "For customers using the first versions of Creative Suite 6 and Creative Cloud subscriptions (software older than 10 years): End of login support"

 

Adobe Staff ,
Oct 20, 2022

Always we are indebted.

 

From July 2022, Adobe has been sending emails with the following subjects to some administrators.

 

Subject: "For customers using the first version of Creative Suite 6 and Creative Cloud subscriptions (software older than 10 years): Notice of end of login support"

 

From October 2022, customers who are using Creative Suite 6 (CS6) or early versions of Creative Cloud subscription software will not be able to log in with a login error during installation or with license authentication when launching the product. This email notifies you that an error may occur.

 

At the time of sending the email, we planned to end login support on October 1, 2022, but as of October 2022, we are reconsidering the schedule.


Login support will end on January 31, 2023.


For detailed information on this matter, we plan to create a separate support page.
For details, please wait for the release of the support page.

 

Regarding this matter, we will inform you by email and on this forum page.

 


 

frequently asked Questions

 

Q: I haven't received the email, is my organization ineligible for "login support end"?
A: No. Applies to all "customers logged in and using early versions of Creative Suite 6 (CS6) and Creative Cloud subscription software applications".

 

Q: What happens when applications no longer support login from early versions of Creative Suite 6 (CS6) and Creative Cloud subscription software?
A: Users with subscriptions to "Creative Suite 6 (CS6) or early versions of Creative Cloud subscription software applications" cannot log in.
As a result, you will not be able to use the application.
You can continue to use "Creative Suite 6 (CS6) or early version applications of Creative Cloud subscription software" with a serial number license, but you will not be able to reinstall or reactivate the license.

 

Q: I have a subscription to "Creative Suite 6 (CS6) or Early Version Applications of Creative Cloud Subscription Software". Please let me know what I need to do.
A: From a security point of view, we strongly recommend updating to the latest version.

 

Original Post in Japanese:

https://tinyurl.com/2hdeyub7

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media
TOPICS
Download install and licensing

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correct answers 1 Correct answer

Community Expert , Feb 09, 2023 Feb 09, 2023

UPDATE:  Offline Activation is working again.

Although an Internet connection may still be required for some product versions and volume licensed editions.

 

If you request an offline activation code and don't receive one, please reach out to Adobe Support for assistance via online Chat.

 

Use a browser that accepts cookies and does not have script blockers.   At the chat prompt type AGENT followed by Enter key.
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Hope that helps.

 

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Community Expert ,
Jan 11, 2023 Jan 11, 2023

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New Here ,
Jan 23, 2023 Jan 23, 2023

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I learned about this today from the news on the net, will the "authentication server" stop working as it does in CS2?

This may not be a problem for professional designers, but isn't it a problem for other users that they will no longer be able to use the buy-out license?

 

ps.I'm not good at English, so I'm using machine translation, so sorry if my English is wrong.

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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Your English is fine.

We have no word yet, still waiting.

Hopefully we know more soon.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Feb 07, 2023 Feb 07, 2023

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@Nancy OShea 

Hi Nancy!
I checked the Japanese community today.

"Notice: We are postponing the deadline for the end of login support on 1/31/2023. The date will be announced later here on the forum and by email." It was stated as follows.

 

Original Post in Japanese:

https://tinyurl.com/2hdeyub7

 

 

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Community Expert ,
Feb 08, 2023 Feb 08, 2023

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Thanks for your update, @K.UME . 

 

We've received confirmation that offline validation was presenting some problems for people.  Adobe are looking into that. 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Feb 09, 2023 Feb 09, 2023

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UPDATE:  Offline Activation is working again.

Although an Internet connection may still be required for some product versions and volume licensed editions.

 

If you request an offline activation code and don't receive one, please reach out to Adobe Support for assistance via online Chat.

 

Use a browser that accepts cookies and does not have script blockers.   At the chat prompt type AGENT followed by Enter key.
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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