FTP error - cannot connect to host GoDaddy

[paulz64879687]

I'm pulling my last gray hairs! Every time there's a CC update there's trouble. I used Dreamweaver CC 2017 just a couple of months ago, made changes and uploaded via FTP no problem! For the last week I've been trying to connect and am at wits end! Was on phone with GoDaddy... could not resolve it. I could not find answers in Adobe forum. Tried to find an Adobe phone contact - no success. I checked host address, added a new user, uploaded and tried FileZilla, Quit and restarted DW and still nothing. Can someone please hold my hand or give me clear direction on how I can connect to GoDaddy host via FTP on Dreamweaver?? I am not a programmer but I can follow step-by-step directions...

[Nancy OShea]

Can you connect to your remote server with a dedicated FTP client like Filezilla?

FileZilla - The free FTP solution

If not, the problem is somewhere other than DW -- perhaps your computer's OS, firewall or anti-virus is blocking the connection.

[paulz64879687]

You are correct in that it wasn't DW... it was server/host GoDaddy (shocking)! Thanks for taking the time to respond.

[Nancy OShea]

paulz64879687  wrote

it was server/host GoDaddy (shocking)!

Shocking they stay in business.  Not shocking it happened.   It happens a lot.

Nancy

[osgood_]

It's the first line of defence by most large companies......... 'Nothing to do with us"...........until you happen upon the one person in the company that is holding it all together and knows what they are doing.

Unfortunately it happens all too frequently these days, generally no-one gives a toss any longer.

[Nancy OShea]

I think it's more a case of the right hand not knowing what the left hand is doing. 

[Jon Fritz]

paulz64879687  wrote

I'm pulling my last gray hairs! Every time there's a CC update there's trouble. I used Dreamweaver CC 2017 just a couple of months ago, made changes and uploaded via FTP no problem! For the last week I've been trying to connect and am at wits end! Was on phone with GoDaddy... could not resolve it. I could not find answers in Adobe forum. Tried to find an Adobe phone contact - no success. I checked host address, added a new user, uploaded and tried FileZilla, Quit and restarted DW and still nothing. Can someone please hold my hand or give me clear direction on how I can connect to GoDaddy host via FTP on Dreamweaver?? I am not a programmer but I can follow step-by-step directions...

Are you saying you tried Filezilla and it didn't work there either?

[paulz64879687 · Accepted solution]

Yes, tried Filezilla and everything else I could think of until we called GoDaddy AGAIN and lo and behold (eyes rolling), whatever the problem was, it was at their end... after having been told initially by another rep that they could do nothing else to make it work. In the end, it connected. Thanks for taking the time to respond!

[AIRIS Creative Studio]

I had the same problem, on your suggestion I called GoDaddy and we found the problem. There's a mistake in their configuration info: The FTP SERVER is just the domain and NOT as is writtes ftp.domain so if you remove "ftp." form server name it works perfectly.

[The Nimbus241533151gkj]

This is the perfect solution.........thanksa ton for providing clarity in your resolution than giving vague blame on their customer support etc