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Contact your administrator error on Acrobat.

Community Beginner ,
Sep 22, 2023 Sep 22, 2023

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The below error keeps appearing for my users with a full CC license. I have updated Acrobat but it made no difference.

 

Contact your administrator

 

Access to Adobe Document Cloud files and Acrobat online services, including sharing and e-signing, requires an update to the latest version. Contact your administrator for continued access.

ormso38823769_0-1695376363292.png

 

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correct answers 1 Correct answer

Community Expert , Sep 22, 2023 Sep 22, 2023

@ormso38823769 This message is correct. Your Adobe Admin must enable these services in the Admin Console profile in order to access.

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Community Expert ,
Sep 22, 2023 Sep 22, 2023

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are the cc apps updated?

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Community Beginner ,
Sep 26, 2023 Sep 26, 2023

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They are.

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Community Expert ,
Sep 22, 2023 Sep 22, 2023

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@ormso38823769 This message is correct. Your Adobe Admin must enable these services in the Admin Console profile in order to access.

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Community Beginner ,
Sep 26, 2023 Sep 26, 2023

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Hi @kevin stohlmeyer how do I do this? I did look around but didn't see anything obvious...

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Community Expert ,
Sep 26, 2023 Sep 26, 2023

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@ormso38823769 are you the admin with access to the Adobe Admin Console?

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Community Beginner ,
Sep 26, 2023 Sep 26, 2023

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I am yes.... I just can't find anything helpful...

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Community Expert ,
Sep 26, 2023 Sep 26, 2023

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https://helpx.adobe.com/enterprise/using/manage-product-profiles.html

Under Product Profiles you need to activate Acrobat Sign (if subscribed) and PDF services:

kevinstohlmeyer_0-1695737749130.png

 

Then under Asset Settings you need to allow sharing. (This is my setup. You may want to use "No Restrictions"

kevinstohlmeyer_1-1695737781593.png

 

 

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Community Beginner ,
Sep 26, 2023 Sep 26, 2023

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I can't find this page.... i don't seem to have the same headers as the video.

ormso38823769_1-1695739937157.png

 

 

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Community Beginner ,
Sep 26, 2023 Sep 26, 2023

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No restrictions is already set.

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Community Beginner ,
Sep 26, 2023 Sep 26, 2023

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ormso38823769_0-1695740025095.png

 

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New Here ,
Jan 26, 2024 Jan 26, 2024

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@ormso38823769 Were you able to get this resolved?  I seem to have a similar set up as you, where I don't have the product profile toggles mentioned in the help article. So, curious if / how you were able to get e-signing working again.

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Community Expert ,
Jan 26, 2024 Jan 26, 2024

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@default6uc3s7wfutqk are you an Enterprise customer or Teams?

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New Here ,
Jan 30, 2024 Jan 30, 2024

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We also have the same issue and we have Team subscription.

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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New Here ,
Jan 31, 2024 Jan 31, 2024

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@kglad  Yes, thank you for the link, we did look into that without success.

 

@default7umfgktl8ea9 & @kevin stohlmeyer We have a Teams subscription.  We were finally able to get this resolved by getting a direct download link from Adobe support for the correct latest version of Acrobat.  Here's the info they provided to us:

 

https://trials.adobe.com/AdobeProducts/APRO/Acrobat_HelpX/win32/Acrobat_DC_Web_x64_WWMUI.zip

 

Download the zip file Extract the zip file. Navigate to the Setup.exe file. To start the installation, double-click the Setup.exe file. Follow the instructions on the screen to complete the installation.

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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well, glad it's resolved.

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New Here ,
Feb 01, 2024 Feb 01, 2024

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@default6uc3s7wfutqk We can't install latest version of Adobe on terminal server as it is not compatible with other third party application. Adobe and that third party applications are co-related. Adobe 2021 is compatible with it and we need to use that email function in Adobe 2021. Is there any other fix for this issue?

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New Here ,
Feb 01, 2024 Feb 01, 2024

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Yes, we tried that, but it didn't help.

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Community Beginner ,
Dec 21, 2023 Dec 21, 2023

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Why would I be getting this same error when my license is just an individual license? I have no admin, I dont have an enterprise edition nor access to those settings. But I get thi error daily.

 

PAArtDept_0-1703178941380.png

 

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Community Expert ,
Dec 21, 2023 Dec 21, 2023

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@PA Art Dept is your license managed at all like an educational program? If not, update your Acrobat.

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Community Beginner ,
Dec 21, 2023 Dec 21, 2023

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We are a small business so it is just a single license purchased from Adobe that renews annually. Creative Cloud shows my Acrobat is up to date also.

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Community Expert ,
Dec 21, 2023 Dec 21, 2023

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Did you buy directly by Adobe or via a reseller?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Dec 22, 2023 Dec 22, 2023

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@PA Art Dept 

 

and did you ever have a teams/enterprise/educational license on the problematic computer?

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Community Beginner ,
Dec 27, 2023 Dec 27, 2023

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We bought directly from Adobe and have never had any other license types on these computers. We have been renewing and using this license for several years now without issue until this error started occuring in the last couple weeks.

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