Suppress sign-in in Acrobat

Hi Team,

We've configured the "Suppress sign-in in Acrobat" by Acrobat Customization Wizard for long time. This feature allow our user to use non premium features in acrobat without sign in. and paid features like edit/combine/create pdf function would be available post sign in if user has a subscription. It worked well before, if user does not have subsciption and not sign in, the acrobat just played as a adobe reader.  And for those who has a valid subscription like std and pro, they can edit/create pdf after sign in.  But recently we found when those users who signed-in with valid subscription, the acrobat still prompt up like: you do not have access to this feature. please contact your it admin for more details.  What happened and how to fix?  We really want to keep single application like Acrobat to play as reader or editor depends on whether user sign in or not instead of to deploy the separate Adobe Reader again.

Thanks