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spetho2001
Known Participant
January 6, 2018
Question

Adobe Flash Player installation pop up?

  • January 6, 2018
  • 3 replies
  • 25226 views

I am getting a pop up of Flash Player installation even though I have not clicked on anything to start an update or installation.

I just had this happen and it was when I was on Facebook. I use Ctrl, Alternate, Delete to shut down the computer when this happens and do not touch anything on the screen, like clicking on the X to close.

What is going on? Has anyone had this problem?

Thank you,

TomS

Windows 7 SP1 with IE11

This topic has been closed for replies.

3 replies

Graphics50
Graphics50
Inspiring
October 9, 2018

I just had the exact same screen as andrewk25276117 popping up on my MacBook Pro, for no reason, out of nowhere:

I will just ignore it (not knowing if it's a scam or not).

_maria_
Community Manager
_maria_Community Manager
Community Manager
October 9, 2018

That does appear to be a legitimate update notification, and we just released a new version (31.0.0.122) this morning, so user's opted into Notification Update will start seeing this.

To update manually go to https://get.adobe.com/flashplayer.  Alternatively, configure the system to update silently in the background:  System Preferences > Flash Player > Updates tab > Allow Adobe to install updates automatically (recommended).

Frank5ECD
Frank5ECD
Participant
November 1, 2020

Hello,

I am seeing what you are describing as a legitimate Adobe update popup...but why does it appear RIGHT AFTER I CLICK ON IT AND ALLOW AN UPDATE? It is annoying...I have Safari set to notify me when updates are available, but RIGHT after I allow an update?...is this how Adobe does business?

_maria_
Community Manager
_maria_Community Manager
Community Manager
January 8, 2018

Neither one of these sound like official Flash Player update notification.


On Windows, if the system is opted into Notification Updates (update option = Notify me when updates are available) the update notification will display upon login.  The behaviour on Mac is slightly different, but it doesn't sound like the behaviour being described.  Screenshots area always the best way to show exact behaviour being experienced/observed.

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spetho2001Author
Known Participant
January 9, 2018

This is not an update notification. This is the installation progress bar pop up. It comes up out of no where.

Screen shot

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    January 10, 2018

    Hi spetho2001

    Thank you for posting the screenshot.  Is the screenshot the entire contents of the pop-up, or is that part of a website?  While that does look like step 2 of the workflow, it's supposed to display in a web browser, after user clicks 'Instal Now' or 'Download Now' (depending on the workflow).  That screen will NEVER display outside of a web browser by itself.  For example:

    1. On a Mac system, using Safari, I navigate to https://get.adobe.com/flashplayer
    2. The page automatically detects the operating system and browser and offers the appropriate plugin.  In this case Flash Player NPAPI plugin:
    3. I click the yellow 'Install Now' button and get to step 2.  This step is where the appropriate installer is downloaded, nothing is actually being installed at this step.
    4. After the installer file is downloaded, the screen updates to:

    In the official workflow, none of these windows will display outside of a browser window.  If you're getting these outside of a browser window it's malicious and is NOT coming from Adobe.

    If it's in a browser window, what is the complete URL in the address field?

    --

    Maria

    M
    marak10878555
    Participant
    January 8, 2018

    I also just had that happen! I believe it to be a real UPDATE, & instead a link appeared on the left side of my computer & began downloading something using xxxxx to signify % of download, then quickly disappeared & the Adobe Flash-Player page remained. I connected with Support to try & resolve & to update incident of Fraud. They (Support) definitely needs to look into this one, for their Update link page was used, therefore they are in their system affecting us.

    ridhij4208356012135538
    Adobe Employee
    ridhij4208356012135538
    Adobe Employee
    January 8, 2018

    Hi,

    Please post a screenshot of the pop-up you see. Once you click on download button on the pop-up does it redirect you to get3.adobe.com url? If not, the update pop-up you are seeing is not a genuine Adobe Flash Player update pop-up. You can report the url link either to phishing@adobe.com or you can private message me the url so that I can forward it to the team for action.

    Thanks!

    S
    spetho2001Author
    Known Participant
    January 9, 2018

    I am not going to do a screenshot as my experience with this stuff tells me not to close out or click on ANYTHING on the screen, but to use Ctrl, Alt, Delete  to shut down the computer. You don't need a screen shot. I am telling you it is the Flash Player installation pop up with the blue progress bar in the middle that just pops up out of no where. It is NOT a FLASH PLAYER UPDATE NOTIFICATION. Also there is no update. My Flash Player is up to date.

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