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A
Anonymous
June 23, 2010
Answered

Consistent Flash 10.1/Firefox Crash

  • June 23, 2010
  • 19 replies
  • 67080 views

Our application, which has run fine for the last year on all browsers and flash combinations, suddenly completely crashes any time we try to load it.  It was build using Flex 3 and hasn't generally had stability problems, but now in one configuration in will not load:

Flash Version: 10.1 (just updated it today)

OS: Windows XP

Browser: Firefox 3.6.4 (newest, updated today)

I've reproduced this crash on three systems.  Firefox Mac works fine, IE 7 on Windows works fine.

The app is at http://veracity.adometry.com/ and it crashes on startup with:

"The Adobe Flash plugin has crashed. No report available. Reload the page or try again"

Anyone seeing something similar?

    This topic has been closed for replies.
    Correct answer mark2940

    You're of course assuming everyone uses FireTorrent.  That's not the case.  In fact, that's not solving the original problem.

    And this stuff about Firefox's crash protection feature--it's not going to help.  We all have updated Firefox, and we all have seen that this does not solve anything.  We all have tried other methods, such as reinstalling or changing the timeout, and still nothing.  What should we all be learning (yes, even you eidnolb)?

    We can't do anything!!!  Unless you want to perform some workaround that has its disadvantages, there is no link that anyone can share and no suggestions that anyone can suggest that will ultimately solve the original problem.  It's not a Firefox-Flash Player issue, it's only a Flash Player issue.  We started to see the problems with this update to Flash Player, NOT an update to Firefox.  That tells us it's Flash Player's problem, so stop sharing pointless links that all tell us to do the same things.

    19 replies

    Show previous replies
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    lmalicksmith
    Participating Frequently
    June 29, 2010

    For all the PC users

    http://www.legitreviews.com/news/8419/

    L
    lmalicksmith
    Participating Frequently
    June 28, 2010

    I wasn't the one being rude. Read above my post. He had issues with me for some reason.

    L
    Leisa247
    Participant
    June 26, 2010

    I use Flashplayer active x for my kids to play on Webkinz, and it was working this morning, but about an hour ago, when my 8 year old tried to sign on, she got the message "The Adobe Flash plugin has crashed". I sent the report, uninstalled and reinstalled the program, then restarted the computer, but am still having the program. When I uninstalled, the "login" button on the Webkinz homepage says I need to install the program, and after I do, it shows that I can log in, but when I try, I get the error message. Firefox is way bettter than IE, but this issue with the flash player needs to be corrected asap, or IE will be the only way to go.

    A
    Anonymous
    June 26, 2010

    Hi, What operating system do you use? Also what version of IE and what version of Firefox? When you "Uninstalled" are you speaking of Flash Player and what version did you have before, the 10.1? Or did you Uninstall Firefox? I'm not clear on that.

    I have been on the forum quite a bit and it appears from the threads the latest version of Firefox and the latest Flash Player update is conflicting. Many users are going back to Firefox 3.6.3. This may be the case since they had problems after updating Firefox. Now, granted there are problems with the Flash Player 10.1 also. So it is difficult to determine which update is conflicting which. All I can conclude is that if you had Flash Player 10.1 and was not having a problem, but then updated to the latest Firefox then that is conflicting with Flash Player.

    Thanks,

    eidnolb

    M
    Mikester01
    Participant
    June 26, 2010

    Man this sucks. i was watching Hulu.com and I'm not sure what happened but some update must have occurred because my brand new laptop windows 7 Home 64bit apparently is no good anymore after being just a few weeks old thanks to Adobe and their crappy plugin!! WTF, thats all I got to say, fix your plugin so I can use my Firefox Browser and stop ignoring us please

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    lmalicksmith
    Participating Frequently
    June 25, 2010

    I decided that Firefox's new upgrade stinks too. Was causing everything to run very slowly. It was a really bad upgrade from both parties. I went back to previous versions of both Firefox and Flash Player.

    A
    Anonymous
    June 25, 2010

    I have a huge problem and cannot downgrade, because when all my clients start to acess the content and start to throwi´n erros for them, I´m gonna go crazy, damn man, damn...!!!

    G
    ggjonbalaj
    Participant
    June 23, 2010

    Flash Debug Version: 10,1,53,64

    OS: Windows 7

    Browser:  Firefox 3.6.4

    App started to crash with same error.
    Anyone from Adobe care to respond?

    G
    ggjonbalaj
    Participant
    June 27, 2010

    This issue seems to be related to hang protection that was added to Firefox. To disable follow these steps:

    1. In the Location bar, type about:config and press.
    2. The about:config page should appear. In the Filter box, type dom.ipc.plugins.timeoutSecs
    3. Double click the setting and change the number to -1 to disable hang protection.

    Have fun debugging again

    A
    Anonymous
    June 27, 2010

    I've been following the forums, so I already realize that Firefox 3.6.4 has been causing some of the problems.  I already know what hardware acceleration is and why to use it, but I shouldn't have to disable it if my drivers are all up to date and it worked before.  I updated to the new Firefox version and flash worked on both Firefox AND RealPlayer, but the Flash update crashed both.  The problem is absolutely Flash Player and all we can do is wait until Adobe comes out with a new update... hopefully one that will address the issues.


    Hi Mark, There is a reason that what you and others describe as Flash Player crashing Firefox. You can read Mozilla Firefox since they have issued an update to Firefox 3.6.6 along with the reasons why users were experiencing what they have. This was design by Mozilla Firefox by default and they explain their reasons here:

    http://support.mozilla.com/en-US/kb/The+Adobe+Flash+plugin+has+crashed?s=plugin+timeout&as=s

    They are encouraging all Firefox users to update. The Flash forum also has a thread up about it.

    At least we now know the reasons for the Firefox/Flash Player issue and Mozilla Firefox is taking action.

    On the hardware acceleration feature, I would think as long as the requirements to use it are met that there should be any problem. Perhaps you could pose that as a subject line and start a thread. I'm sure the other helper on the Forum or someone else would be able to answer that.

    Thanks,

    eidnolb

    A
    Anonymous
    June 23, 2010

    Hi, several users are having a problem with the hardware acceleration. This site has information on it requirements, etc.

    Updating to the latest versions of the graphic and video cards has also helped.

    http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

    I don't know if your issue with the XP involves this or not, but various issues seem to be about the above.

    Thanks,

    eidnolb

    A
    Anonymous
    June 23, 2010

    I've now found that uninstalling flash, then installing the debug version, everything works fine.  Then I uninstall again and move to the production version and crash, every time with Firefox 3.6.4 on Windows.

    T
    tiffiny18
    Participant
    June 26, 2010

    what debug program did you use? where can i find it


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    lmalicksmith
    Participating Frequently
    June 23, 2010

    Yes, just updated both today as well and I crash everytime. I'm on a Mac using Snow Leopard. When I uninstall Flash, Firefox works fine. I just can't view any Flash stuff. So I'm assuming it's an Adobe problem. I'm beginning to see Steve Job's point about Flash crashing everything. I'm bettting we're not alone with the crashing, so hoping there will be a fix quickly.

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