Flashplayer autoupdate does not work on windows 10

[Petr_Egorov]

Flash Player Plugin for Firefox browser. Windows 10 Enterprise 2016 LTSB.

I use an internal update server with a silent autoupdate configuration file. Configuration file (mms.cfg) looks like this:

AutoUpdateDisable=0
AutoUpdateInterval=2
SilentAutoUpdateEnable=1
SilentAutoUpdateServerDomain=fp-update.company.local
SilentAutoUpdateVerboseLogging=1

It works great on Win7, but does not work on Win10. All conditions are true: service and task is present, all files in SysWOW64\Macromed\Flash are present.

Task does periodically start with no errors. But update do not happen for some reason. Even no logging.

Update only happens, if I run the task manually from Task Scheduler OR if I run the service manually from Services.

How to reproduce:

1. Install older version of FP on Win10.

2. Create mms.cfg file with the similar content in SysWOW64\Macromed\Flash directory.

3. Wait for autoupdate - it will never happen.

4. Run the task or service manually - update will happen, plugin version in Firefox is updated.

[_maria_]

Hi,

We are aware of a bug on Windows 10 that if the updater task is scheduled to run while the computer is turned off the task doesn't run after the system is turned on.  We are working on a fix for this.   This is most likely the issue you are encountering.  On an impacted system, please do the following:

• Launch Task Manager
• Locate the Adobe Flash Player Updater task
• What is the result listed in the the Last Run Result column?

Please note that the directive AutoUpdateInterval=2 is to change the update check frequency for Notification Auto-Update and invokes Flash Player to check for an update every 2 days.  This directive is not used by Background Updates (aka Silent Auto-Update).  Since you're hosting Background Update resources locally there is no need to have this in your mms.cfg file.

--

Maria

[Petr_Egorov]

m_vargas wrote:

• What is the result listed in the the Last Run Result column?

I see an error "The operator or administrator has refused the request. (0x800710E0)".

m_vargas wrote:

Please note that the directive AutoUpdateInterval=2 is to change the update check frequency for Notification Auto-Update and invokes Flash Player to check for an update every 2 days. This directive is not used by Background Updates (aka Silent Auto-Update). Since you're hosting Background Update resources locally there is no need to have this in your mms.cfg file.

--

Maria

Will keep it in my mind. Thanks!

[_maria_]

Hi Petr.Egorov

Yes, the error you are seeing is the bug I referred to in my previous post.  I don't have an estimate for a release at this time.  The work-around is to either not shut down the machines or to run the task, or service, manually.  I realize neither one of these may be practical.  I will post back here when the fix has been released.

--

Maria

[Petr_Egorov]

m_vargas​ thaks a lot, I'll wait for the update then.

You are the only support forum member who really does know what is happening and what is going (or not going) to be done!

[Petr_Egorov]

m_vargas​ are there any updates on the issue?

[_maria_ · Accepted solution]

Hi Petr Egorov

I apologize for not updating this discussion topic.  The bug I referred to in my first reply was fixed in 25.0.0.128 (the March Flash Player release).  Since the bug is in the Background Update mechanism ,25.0.0.128 needs to be installed on the system to verify the bug is fixed.  Once 25.0.0.128 is installed, subsequent updates should work when the system is turned off.

--

Maria

[Petr_Egorov]

That's just great! Thanks for your help and support!

I just checked - the last version on my w10 VM has been installed silently.

[_maria_]

You're welcome.

Please post back to this topic if you encounter the same issue again. I'll receive an email notification alerting me to the new post.