New distribution page is not always available

Report · Dec 12, 2015

As Adobe is planning to ditch a freely available distribution page for installers Adobe Flash Player Distribution | Adobe , i have made an agreement with Adobe for distributing flash player in my company's network. After completing the agreement process i've received an email with a link (www.adobe.com/products/flashplayer/distribution4.html?auth= with a unique ID). I was able to download newest installer from that page once. But the other 3 times i tried to load this page it just didn't load. www.adobe.com is loading at that point, but this unique link is not. My browser just keeps trying to load it, but nothing happens. Wonder what's the cause. I need to update Flash player in my network as soon as new version is available for security reasons, so i need a reliable source to download the installers and i thought Adobe should be the most reliable in this case.

Also, when completing the agreement form i have checked a checkbox that i should be informed about important releases, updates. But i haven't received anything about the latest update. So i have to resort to checking that page manually (when it works). I don't understand why Adobe decided to close installers from the public access in the first place. But if you do it, do it right at least. Make the page work.

P.S. trying to load that link right now and it just doesn't load (this time from a different PC and internet provider). In the meantime public one loads just fine.

Report · Dec 14, 2015

Hi wrooot,

We apologize for the issues you are encountering. Please private message me your distribution4 URL and I will forward it to the team responsible for this page to investigate further.

Thank you.

--

Maria

Report · Dec 14, 2015

Sent.

Report · Dec 14, 2015

Hi wrooot,

Thank you. What OS and browser are you using to access the page? I'm using Windows 7 Enterprise x64 and the latest version of Chrome and the page loads fine and I was able to download a file.

--

Maria

Report · Dec 14, 2015

Windows 7 x64 or x86. Mozilla Firefox 42 (latest). Currently this unique link is loading for me as well. But it wasn't at the time of posting this and many times before. When it is not loading, the public one and www.adobe.com itself is loading fine on the same OS and browser combination.

Report · Dec 14, 2015

Hi,

I've forwarded your issue to the team responsible for the page. They may reach out to you for more information.

--

Maria

Report · Dec 14, 2015

P.S. could you not mention my nickname in the post (there is nobody else to talk here anyway, this is a forum and don't have to be so formal as an email). Because Jive is sending a notification when a nickname is mentioned, so i get two notifications for the same message.

Report · Dec 14, 2015

Are you able to access the page now? It appears we had some server issues Friday morning PST from 12am-7am. I'm not sure if you experienced the issues during that timeframe.

Thanks,

-Chris

Report · Dec 14, 2015

The link is loading right now. But i tried not just on Friday. It was different days throughout a week.

Report · Dec 14, 2015

So far it is loading from different locations. Marking this as solved for now.

Report · Dec 22, 2015

Happening again at this moment (as i post this message). Not loading the page.

Report · Dec 22, 2015

I always do not have a download from any adobe site! Button do not appear. Youre lucky yet,

Report · Dec 22, 2015

One hour later it loaded, though very slowly.

Report · Dec 28, 2015

Checking this page today it has loaded on the first try.

Report · Dec 31, 2015

Great. Thanks for the update.

--

Maria

Report · Dec 31, 2015

Tried again just now and it loaded fine again. Maybe it is finally working.

Report · Feb 09, 2016

Again and again this page fails to load for me. A few days ago, now at this right moment. Adobe has just posted new security bulletin. I need to update Flash as soon as possible and distribution page is not loading. For God's sake, Adobe, DO SOMETHING!

Gateway Timeout

The proxy server did not receive a timely response from the upstream server.

Reference #1.afdeef50.1455086157.20d489ae

Report · Mar 10, 2016

New versions posted today. Again the new distribution page takes ages to load. Then i just went to the old public page, which should've been decommissioned on March 1st and i was able to download new installers from there in a few seconds. And the new distribution page loaded only after 5 minutes. Laughable.

Report · Mar 10, 2016

Thank you for reporting this. Can you please private message me your unique URL? I'll escalate this to the licensing team.

Thank you.

--

Maria

Report · Mar 10, 2016

Thank you. I received your message and forwarded it to the licensing team to investigate.

--

Maria

Report · Mar 15, 2016

After i have sent you my distribution URL it doesn't work for me at all. It loads the Adobe Flash Player Distribution | Adobe page and says i have to apply for distribution agreement.

Report · Mar 15, 2016

Hi,

Please private message me the entire URL, please don't include https:// in it, just everything else in the URL. The forums software is truncating the URL when it includes https://

When did you apply for the distribution license and receive this URL to use?

Thank you.

--

Maria

Report · Mar 15, 2016

I've sent you my link. I don't remember the exact date, but it was in October/November 2015. Like half a year ago.

Report · Mar 15, 2016

Thank you for the additional information and I apologize for the issues you are encountering. I have forwarded this to the licensing team for investigation.

--

Maria

Report · Mar 16, 2016

Solved. Received new link. Actually, my older link was just http. New one is https.