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dishman99
Participant
October 5, 2011
Question

No sign of Flash Player after install

  • October 5, 2011
  • 3 replies
  • 12594 views

I have tried to uninstall Flash Player (using the Adobe uninstall program, deleting Flash directories and rebooting) and install it again and when I use any webpage with flash I do not see the flash player. Flash does not work with any browser. Youtube does not work, in Firefox I get a black screen. If I do the https:// with Youtube it does work. When I go to the http://www.adobe.com/software/flash/about/ page, I see nothing. When I check the add-on managers I see the plugin in Firefox and extension in IE. My understanding is that Flash is built in to Chrome, so I do not understand how it could not work. I don't see Gloval settings panels at macromedia.

Operating System: WIndows 7 64bit

Browsers: IE 9.0 not 64 bit, Firefox 6.02, Google Chrome

Flash Player: Shockwave Flash 11.0.1.152 (flashplayer_11_ax_debug_32bit.exe)

Virus Protection: CA Security Center 7.0.0.279

I have tried some of the troubleshooting including going into the settings in IE checking for Active X Filtering, checking the flash settings in control panel, turned off my virus protection and firewall etc.

This topic has been closed for replies.

3 replies

Q
Quebusquoi
Participant
November 16, 2011

From what I've noticed, the uninstaller tool (11.0r1 in my case) doesn't seem to do a good job at removing Flash Player (11.1.102.55 in my case).

I tried many alterations and it seems only to happen when removing the product via Adobe's tool. I didn't get this problem using Add & Remove Programs...

All I had to do is run the installer (install_flash_player_11_active_x_32bit.msi in my case) and you'll have the option to repair or remove.. choose remove.

pwillener
pwillener
Legend
October 6, 2011

What files do you have in folder C:\Windows\syswow64\Macromed\Flash?

Can you list the contents of file FlashInstall.log in that folder?

dishman99 wrote:

Flash Player: Shockwave Flash 11.0.1.152 (flashplayer_11_ax_debug_32bit.exe)

Is there any reason why you use the debug version of Flash Player?  If you do not debug Flash content, you better download the standard version from http://forums.adobe.com/thread/909550

D
dishman99Author
Participant
October 12, 2011

Get W.. I tried your suggestion of using the regular flash 11, removing the flash using the flash uninstaller and the directory and then installing "install_Flash_player_11_active_x_64bit.exe". It still does not work. Here is the log:

=O====== M/11.0.1.152 2011-10-12+02-26-57.920 ========

0000 00000010 "C:\Users\Spencer\AppData\Local\Temp\42CF.dir\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0005 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash11c.ocx

0006 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11c_ActiveX.exe

0007 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11c_ActiveX.dll

0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

=X====== M/11.0.1.152 2011-10-12+02-26-59.184 ========

Thanks for the look

pwillener
pwillener
Legend
October 13, 2011

Go to http://forums.adobe.com/thread/909550 and download

  • the 64-bit uninstaller
  • both 64-bit installers

then close all browser windows and run the downloaded uninstaller, followed by the installers.

Does it work now?  If not, please list again all files you have in the install folder, and the contents of FlashInstall.log

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marv70
Participating Frequently
October 6, 2011

I was having the same problem using Internet Explorer—try the same with Firefox if you can and this is how I solved it. This worked for me—it may not work for you.
First go to http://get.adobe.com/flashplayer/ and install Adobe Flash Player for your computer.
Click to open Internet Explorer.

  1. Click the Tools button , and then click Manage add-ons.
  2. Under Add-on Types, click Toolbars and Extensions.
  3. Under Show,
    • To display a complete list of the add-ons on your computer, click “All add-ons” on the left bottom under “Show”.
      Under “Name” go to “Adobe Systems Incorporation” select “Shockwave Flash Object” right click on “Disabled” and click on “Enabled”
      Also make sure “Shockwave ActiveX” is also “Enabled:
  4. When you're finished, click Close.

marv70

D
dishman99Author
Participant
October 12, 2011

Marv, I tried your suggestion, in IE, Shockwave Flash Object was "Enabled". Thanks for the try. I did not see Shockwave ActiveX??

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marv70
Participating Frequently
October 12, 2011

This worked for me—I hope it will work for you, but there is no guarantees that it will work for you. I am old and almost blind and know very little about this stuff, but this worked for me.
I have 32bit computer and you have a 64bit—maybe that is why it does not work with your computer??? I hope an Adobe support will help you soon.
There seems to be a bug in the installing of the new Adobe Flash Player 11 that leaves this add on (“Shockwave Flash Object”) disabled. The result is that when you need it for video content—you get the message to install Adobe Flash Player again, even if you know that you just installed it and it said successfully. After I enabled (“Shockwave Flash Object”) - Flash player works fine.

This what I did to enable (“Shockwave Flash Object”)First go to http://get.adobe.com/flashplayer/ and install Adobe Flash Player for your computer.Click to open Internet Explorer.

  1. Click the Tools button , and then click Manage add-ons.
  2. Under Add-on Types, click Toolbars and Extensions.
  3. Under Show,
    • To display a complete list of the add-ons on your computer, click “All add-ons” on the left bottom under “Show”.
      Under “Name” go to “Adobe Systems Incorporation” select “Shockwave Flash Object” right click on “Disabled” and click on “Enabled”
      Also make sure “Shockwave ActiveX” is also “Enabled":
  4. When you're finished, click Close.
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